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Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem Solution
•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery
turn on.and turn the player on again.
•Press the reset button to reset your player.
•Check if the buttons are locked.
The buttons do | • | Check if the buttons correspond to the | |
not work. |
| functions you want to activate. | |
| • | Press the reset button to reset your player. | |
| • | The screen may not be visible under the | |
The screen | • | direct rays of the sun. | |
does not display | The screen turns off automatically after the | ||
anything. |
| period of time you set in <Display Off Time> | |
|
| has elapsed. | |
My player turns | Your player will automatically turn off when | ||
<Auto Power Off> is set and no buttons are | |||
off automatically. | |||
| pressed while paused. Turn on your player. | ||
The battery | • | The battery running time may differ | |
| depending on the current sound mode or | ||
running time is |
| ||
| display settings. | ||
different from |
| ||
• | The battery running time may decrease if | ||
what is written in | |||
| your player is left in a location with a high or | ||
the user manual. |
| ||
| low temperature. | ||
|
| ||
|
| ||
Kies will not work | Check if your PC meets PC requirements. | ||
on a PC. | |||
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| |
Problem | Solution | |
| Run Windows Update on the PC. Select key | |
My player will not | updates and service packs and update all. | |
connect to a PC. | When the update is completed, reboot the PC | |
| and reconnect. | |
| • | Stop all programs you are not using. |
|
| Running multiple programs simultaneously |
|
| can slow down the file transfer rate. |
The file transfer is | • | Format your player in <Settings> → |
too slow. |
| <System> → <Format> and try again. Note |
|
| that when you format your player, all files in |
|
| the player are erased. Format only as a last |
|
| resort. |
|
|
|
| • | Check if any playable files are stored in your |
My player will not |
| player. |
play any files. | • | Check if the files are damaged. |
| • | Check if the battery is charged. |
| • | Check if the USB plug is correctly |
|
| connected. Reconnect it. |
I cannot | • | Check if you have Windows Media Player |
| 11 or higher installed on your PC. If you | |
download files to |
| |
| are using old versions, download Windows | |
my player. |
| |
| Media Player 11 or higher. | |
|
| |
| • | Check if the memory is full. |
| • | Press the reset button to reset your player. |