SBC comm SGC00116-1 manual Terms and Conditions

SBC Unified Communications Lite Definition of Terms (Glossary)

Access Number –

The telephone number you were given to access your messages over the telephone.

Alternate ID –

Also referred to as a Secondary Phone Line. An Alternate ID shares the same mailbox as the primary phone line your UC Lite mailbox is associated with. Each number has access to the same mailbox and messages. Each phone number can have a separate set of greetings and notification settings, as well as other features.

“Beeping” Dial Tone –

A special sounding dial tone that plays intermittently. It is one of the forms of MWI (Message Waiting Indicator). This special “beeping” dial tone alerts you to new messages when you pick up your phone.

Distribution List –

A list of subscriber phone numbers, subscriber email addresses, and non-subscriber email addresses that you can send messages to. You can use a distribution list to send the same message to a group of people with one phone call or one email from your UC Lite mailbox.

Fast Login –

The feature that enables your system to recognize if you are calling from the phone associated with your UC Lite mailbox. When this feature is turned on, you do not have to press # when logging in to your mailbox. When on, the system recognizes your phone number (mailbox number). This feature can also be used in combination with the PIN Skip feature so that neither a phone number or PIN are required for you to log in to your mailbox over the phone.

Email Server –

if you have POP3 on an External Email Account, you must provide your ISP's email server name, your user name and password. Key the appropriate information into the spaces provided. Be advised that SBC Unified Communications Lite cannot access email servers behind corporate firewalls. Click the Test Email button after your information has been saved. It will inform you of whether SBC Unified Communications Lite can access your email.

Mailbox Number –

This is your phone number associated with your SBC Unified Communications Lite service.

MWI –

Message Waiting Indicator.

Landline Phone–

This term refers to a phone that attaches to a physical phone jack in your home or business.

PIN Skip –

The feature that works with Fast Login and allows you to access your mailbox without entering your PIN if you are calling from your own phone.

Subscriber –

This term refers to an SBC Unified Communications Lite customer.

Terms and Conditions

BEFORE USING YOUR NEW SBC UNIFIED COMMUNICATIONS LITE SERVICE, PLEASE READ THE FOLLOWING. Your use of the SBC Unified Communications Lite service represents your agreement to these Terms and Conditions. If you are unwilling to abide by these Terms and Conditions, please contact us immediately.

Description of Service

SBC Unified Communications Lite service is provided by Southwestern Bell Messaging Services, Inc. in Connecticut, Michigan, Indiana, Wisconsin, Ohio, Illinois, Texas, Oklahoma, Missouri, Kansas and Arkansas, and Pacific Bell Information Services in California and Nevada, under a business name of SBC Messaging. Please see the User Guide for more information on your SBC Unified Communications service.

These Terms and Conditions apply to your mailbox only. The voice mail service described herein requires some regulated services such as:

Touch-tone telephone service; call forwarding features for Call Forward/Busy Line-Don’t Answer (CF/BLDA), Customer Alerting Enablement (CAE) or Message Waiting Indicator (MWI); and, * code access to voice mail if available. In some cases, the call forwarding and message waiting features may be included as part of your voice mail service. If not, when you order voice mail, unless otherwise informed, an order is placed on your behalf with SBC for these services. You can check with our office to verify if the services are included and for any applicable charges. The Busy/Don’t Answer call forwarding feature may prevent reception of operator interrupt calls.

Prices

A monthly recurring charge and a one-time non-recurring charge apply. Monthly recurring charges are subject to change. Rates and requirements are based upon

Customer’s local service provisioning arrangement (e.g., call forwarding). Detailed rates and charges appear on your SBC local telephone bill. Depending on your Local Exchange Carrier/Competitive Local Exchange Carrier (LEC/CLEC), local and toll usage charges may apply when retrieving mailbox messages and each time a call is forwarded to your mailbox if you subscribe to a usage sensitive (e.g. measured service) service plan. If you access your mailbox from outside your local calling area, applicable local toll or long distance charges apply. SBC Messaging reserves the right to modify these Terms and Conditions, including changing charges or discontinuing the provision of SBC Unified Communications Lite at any time. SBC Messaging will notify you of any price change or discontinuance before its effective date. No sales representative, independent or other, has the authority to change these Terms and Conditions.

Availability

SBC Unified Communications Lite services not available on all residential and business classes of services. Residential services are not available on non-residential lines and are not available under a term plan. SBC Unified Communications voice mail may be periodically unavailable for general maintenance.

Service Policy

Customer understands that SBC Messaging may change or modify the SBC Unified Communications technology architecture that may result in Customer (1) experiencing lost messages or service disruptions and (2) changing its telephone number to continue receiving SBC Unified Communications Lite service.

Terms of Payment

If your local service is provided by one of the SBC local telephone companies, SBC Arkansas, SBC Kansas, SBC Missouri, SBC Oklahoma, SBC Texas, SBC California, SBC Nevada, SBC Illinois, SBC Indiana, SBC Michigan, SBC Ohio, SBC Wisconsin, and SBC Southern New England Telephone Company in Connecticut, your SBC Unified Communications charges will appear on your SBC local telephone bill. In all other cases or if requested, you will receive a bill from SBC Messaging for your SBC Unified Communications charges. Payment is due on the date specified on the bill. If any portion of payment is received after the payment due date, a monthly late charge may apply. The monthly late charge will be administered according to applicable state tariffs and/or SBC standard billing procedures and will not exceed the highest amount allowed by law. Telecommunication services cannot be disconnected solely for non-payment of your SBC Unified Communication Lite charges.

Cancellation of Services

You may cancel your service at any time. If you have purchased a package or grouping of services from your SBC local service provider, cancellation of your SBC Unified Communications Lite service may impact your package/grouping. If you cancel your SBC Unified Communications service, you agree to pay a pro-rated amount for the unused portion of the final month of your service. SBC Messaging may cancel your mailbox service for non-payment of applicable charges. SBC Unified Communications Lite is designed as a voice mail service – not an announcement service. Use of this service as an announcement service, and/or other improper or excessive use, may impair SBC Messaging’s ability to provide reasonable service to other customers. SBC Messaging reserves the right to cancel your service at any time, with or without notice, if as determined solely by SBC Messaging based on its network/service design and usage experience your SBC Unified Communications Lite service is (1) being used in an improper manner including, but not limited to, using it as an announcement service or for unlawful purposes, (2) generating excessive usage, (3) affecting SBC Messaging’s ability to provide reasonable service to other customers, or (4) being used to interfere with another’s use of the telephone/voice mail system.

Pager Notification

Pager Notification allows your pager to notify you when a message is received in your mailbox. Paging service and equipment must be purchased separately. Pager number must be in the same Service Area as your mailbox. Other restrictions may apply.

Limitation of Liability

SBC MESSAGING SHALL MAKE REASONABLE EFFORTS TO PROVIDE CONTINUOUS, UNINTERRUPTED, AND ERROR-FREE SERVICES TO SBC UNIFIED COMMUNICATIONS LITE CUSTOMERS, BUT THE LIABILITY OF SBC MESSAGING, ITS PARENT AND AFFILIATES FOR FAILURE TO DO SO SHALL BE LIMITED TO A REFUND OF THE FEES PAID BY THE CUSTOMER FOR THE SERVICE FOR THE PERIOD OF INTERRUPTED OR ERRONEOUS SERVICE (THE PRORATED AMOUNT). NEITHER SBC MESSAGING NOR ANY OF ITS AFFILIATES SHALL BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE LOSS OF INFORMATION, PROFITS OR BUSINESS OPPORTUNITY ARISING FROM THE PERFORMANCE OR FAILURE TO PERFORM SBC UNIFIED COMMUNICATIONS LITE SERVICE REGARDLESS OF THE CAUSE OF SUCH FAILURE TO PERFORM, INCLUDING BUT NOT LIMITED TO THE NEGLIGENCE. WHILE SBC MESSAGING ATTEMPTS TO MONITOR AND MAINTAIN COMMERCIALLY REASONABLE SERVICE LEVELS BETWEEN ITS SBC UNIFIED COMMUNICATIONS LITE SERVICE AND AN INVOLVED PAGER COMPANY, WE CANNOT ENSURE ACCEPTABLE SERVICE LEVELS FROM THE PAGER SERVICE PROVIDER. ANY CONCERNS OR QUESTIONS ABOUT YOUR PAGING SERVICE MUST BE ADDRESSED TO YOUR PAGER SERVICE PROVIDER. THE PURPOSE OF THIS PROVISION IS TO LIMIT SBC MESSAGING’S, ITS PARENT, AND ITS AFFILIATES’ LIABILITY ARISING OUT OF THIS AGREEMENT AND/OR THE PROVISION OF SERVICES.

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