Seagate 545XE, 275XE manual Basic troubleshooting

18 Medalist XE Family Installation Guide, Rev. A

Basic troubleshooting

Warning. Always turn off the computer before changing jumpers or unplugging cables and cards.

Caution. Your drive and computer contain static-sensitive de- vices. Wear a ground strap or take other antistatic precaution while handling your drive.

If you have installed your drive and it does not function properly, perform the following basic checks.

∙Verify compatibility. Verify that the host adapter and the drive are appropriately matched to each other and to your computer. Refer to relevant documentation for details.

∙Check all cards. Verify that all cards are seated in their slots on the motherboard and are secured with mounting screws.

∙Check all cables. Make sure all ribbon and power cables are securely connected. Ribbon cables are easily damaged, es- pecially at the connector. Try a new cable or a known good cable. Make sure no socket pins were bent when the cable was inserted. For each cable, verify that cable-connector pin 1 is aligned with equipment-connector pin 1. The edge-stripe on the ribbon cable is used to denote pin 1.

Caution. Do not reverse-plug connectors. This can damage the computer and the drive.

∙Verify equipment configuration. Review the instructions in this guide and the host adapter installation guide and make sure that all appropriate jumpers are installed, or removed, to suit your application.

∙Check the power-supply specifications. If new devices are installed, your computer’s power supply may not support the new total power requirement. Consult your dealer.

∙Verify the drive type setting in System Setup. The drive type stored in CMOS memory by your System Setup program must not exceed the physical specifications of your drive. Also,