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Customer Service Operations
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and oth er direct
customers should contact their Seagate Customer Service Opera tions (CSO) representative for warranty-
related issues. Resellers or end users of drive products should contact thei r place of purchase or on e of the
Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial numbe r avail-
able.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of st orage media. Our Data Recovery Ser-
vices labs are currently located in North America. To get a free quick quote or speak with a case management
representative, call 1-800-475-0143. Additional informati on, including an online request form and data loss pre-
vention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Servi ce Center for service.
USA/Canada/Latin America support services
Seagate Service Centers

Presales Support

Call center Toll-free Direct dial FAX
Americas 1-877-271-32851+1-405-324-47301+1-405-324-4704

Technical Support

Call center Toll-free Direct dial FAX
Americas 1-800-SEAGATE2+1-405-324-47002+1-405-324-3339
Customer Service Operations
Warranty Service
Call center Toll-free Direct dial FAX / E-mail
USA, Canada, Mexico and 1-800-468-34723— +1-956-664-4725
Latin America
Brazil
Jabil Industrial Do Brasil — +55-11-4191-4761 +55-11-4191-5084
LTDA 4SeagateRMA.br@jabil.com

Data Recovery Services

Call center Toll-free Direct dial FAX
USA, Canada, 1-800-475- 01435 +1-905-474-2162 1-800-475-0158
and Mexico +1-905-474-2459
1Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time).
2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).
3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).
4Authorized Service Center
5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).