ST43401N/ND, ST43402ND User’s Manual, Rev. B | ix |
Technical support services
Seagate Technology provides technical support literature and diagnostic utilities to authorized distributors. Please contact your dealer for technical support and installation troubleshooting. Product technical support is avail- able for all Seagate products by calling the SeaFAX™, SeaFONE™, SeaTDD™, or SeaBOARD™ services. These are toll calls if you dial from outside of the number’s local dialing area.
SeaFAX:
USA (408)
Use a
SeaFONE: (408) 438-8222
Technical support specialists are available between 8:00 A.M. and 5:00 P.M. PST, Monday through Friday. Recorded technical information for selected Seagate products is accessible 24 hours a day, 7 days a week.
SeaTDD: (408) 438-5382
TDD is a telecommunication device for the deaf where two people can communicate using a keyboard connected to the phone line. A TDD device is required to access this service, which is available from 8:00 A.M. to 5:00 P.M. PST, Monday through Friday.
SeaBOARD:
The Seagate Technical Support Bulletin Board System (BBS) is available 24 hours a day, 7 days a week. A modem is required to access this service. The communications software must be set for 8 data bits, no parity, and 1 stop bit (8N1). All BBS numbers operate at 9600 baud max. With this service you can access:
•Specifications and jumper configurations for Seagate products
•Reprints of Seagate documentation
•A directory of information and helpful utilities that you can download to your own computer
