52 | ST43401N/ND, ST43402ND User’s Manual, Rev. B |
Arranging for depot repair
Before returning any units to Seagate, it is necessary to obtain a returned material authorization (RMA) number. To get the number, you will need to know the part number and serial number of the unit. These numbers appear on a label located on the side of the HDA. Then contact:
Seagate Technology, Inc.
Customer Services
Phone:
Removing and replacing a drive
Caution. When servicing the drive, observe all precautions listed under “Electrostatic discharge protection” in the preface. Failure to ob- serve these precautions can result in serious damage to electronic assemblies.
Warning. Be sure that the drive has completed spinning down before remov- ing it from its mounting. You may be physically harmed by the gyroscopic motion produced by discs which have not completed spinning down.
To remove a drive for maintenance, perform the following steps:
1.Remove power from the drive by setting the On/Standby switch on the power supply to the Standby position.
2.Disconnect the AC power cable from site power.
3.Disconnect the I/O cable and spindle sync cables (if used) from the drive.
4.Disconnect the DC power cable from the DC power connector on the drive.
5.Remove the mounting screws that secure the drive chassis to the cabinet.
7.Carefully lift the drive from its mounting and move it to the desired location. To install a replacement drive, follow the procedures in Section 2.
Packing a drive for shipment
If it is necessary to ship the drive, repack the drive with the original packing materials (saved during installation). Comply with the packing instructions to ensure that the drive will be undamaged in shipment.
