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Seagate ST9600104SS, ST9600204SS Seagate Technology support services, Internet, Presales Support

Models: ST9600104SS ST9450304SS ST9450404SS ST9600204SS

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11.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Savvio 10K.4 SAS Product Manual, Rev. A

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Seagate ST9600104SS, ST9600204SS manual Seagate Technology support services, Internet, Presales Support, Technical Support

Contents

Standard Models Self-Encrypting Drive Models ST9600204SSST9600104SS ST9450404SSST9450304SS Rev. a 12/15/09 Initial release Revision history Contents Installation Defect and error managementAbout self-encrypting drives Interface requirements Seagate Technology support services Savvio 10K.4 SAS Product Manual, Rev. a List of Figures Page Scope Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibility Electromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean KCC European Union Restriction of Hazardous Substances RoHS Reference documents General description Media description Standard features Reliability PerformanceFormatted capacities Programmable drive capacity Factory-installed options Internal drive characteristics Performance characteristicsSeek performance characteristics Access time Start/stop time General performance characteristics Cache operation Prefetch/multi-segmented cache controlCaching write data Prefetch operation Error rates Reliability specificationsRecoverable Errors Unrecoverable Errors Seek errors Reliability and serviceInterface errors Preventive maintenance 4 S.M.A.R.T Maximum processing delay Fully-enabled delayControlling S.M.A.R.T Performance impact Predictive failures Temperature Log Page 0Dh Parameter Code DescriptionThermal monitor Drive Self Test DST State of the drive prior to testingDST failure definition Implementation Short test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entries Shipping Product warrantyProduct repair and return information PowerChoiceTM power management Physical/electrical specificationsPowerChoice modes DC power requirements AC power requirements Savvio 10K.4 SAS Product Manual, Rev. a Page Page Power sequencing General DC power requirement notesConducted noise immunity Current profiles for 600GB models Current profiles Current profiles for 450GB models GB models in 3Gb operation Power dissipation 600GB models in 6Gb operation 450GB models in 3Gb operation Environmental limits Temperature a. Operating450GB models in 6Gb operation Effective altitude sea level a. Operating Relative humidityShock and vibration Shock Recommended mounting Vibration a. Operating-normal Air cleanlinessCorrosive environment Acoustics Mounting configuration dimensions Mechanical specifications Admin SP Controlled accessAbout self-encrypting drives Data encryption Random number generator RNG Default passwordDrive locking Data bands Power requirements Authenticated firmware downloadSupported commands Cryptographic erase Drive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Drive orientation Installation Air flow Cooling Grounding Drive mounting Interface requirements SAS features Dual port support Supported commands Scsi commands supported Supported commands Supported commands Supported commands Inquiry data Mode Sense dataSavvio inquiry data Page Mode Pages Mode Sense data for ST9600204SS and ST9600104SS drives Mode Sense values for ST9450404SS and ST9450304SS drives Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Connector requirements Physical characteristicsElectrical description Pin descriptions Power Signal characteristicsSAS transmitters and receivers Ready LED Out LED drive signal SAS-2 Specification complianceDifferential signals General interface characteristics Internet Seagate Technology support servicesPresales Support Technical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dialFAX Numerics Index KCC Msid Mtbf See also cooling Page Savvio 10K.4 SAS Product Manual, Rev. a Page Seagate Technology LLC