27.13.6 Cannot add server for a directory service

Symptom

Possible cause and recommendation

Connectivity

Lost connection with directory service host

 

1.

Verify that the settings for the directory service host are accurate.

 

2.

Verify that the correct port is used for the directory service.

 

3.

Verify that the port you are using for communication is not blocked by any firewalls.

 

4.

Locally run the ping command on the directory service host’s IP address or host name to

 

 

determine if it is on-line.

 

5.

Verify that the appliance network is operating correctly.

 

6.

If the appliance is hosted on a virtual machine, determine that it is functioning properly and

 

 

there are enough resources.

Cannot log in

Inaccurate credentials

 

1.

Verify that the login name and password are accurate.

 

2.

Reacquire and install the directory service host certificate.

 

3.

Contact the directory service provider to ensure that the credentials are accurate.

27.13.7 Cannot add directory user or group

Symptom

Possible cause and recommendation

Cannot log in

Lost connection with directory service host

 

1.

Verify that the settings for the directory service host are accurate.

 

2.

Verify that the correct port is used for the directory service.

 

3.

Verify that the port you are using for communication is not blocked by any firewalls.

 

4.

Locally run the ping command on the directory service host’s IP address or host name to

 

 

determine if it is on-line.

 

5.

Verify that the network the appliance is on and is operating correctly.

 

6.

If the appliance is hosted on a virtual machine, determine that it is functioning properly and

 

 

there are enough resources.

 

Inaccurate credentials

 

1.

Verify that the login name and password are accurate.

 

2.

Reacquire and install the directory service host certificate.

 

3.

Contact the directory service provider to ensure that the credentials are accurate.

 

 

Cannot find user or

User or group not configured in the directory service

group

1.

Verify the name of the user or group.

 

 

2.

Contact the directory service administrator to verify that the user or group account is

 

 

configured in the directory service.

 

3.

Verify that the user or group is within four hierarchical levels from the group specified by

 

 

the DN.

 

 

 

220 Troubleshooting