Symptom

Possible cause and recommendation

Duplicate GUIDs in the

A profile operation was running during the backup

network and a server

1.

Minimum required privileges: Infrastructure administrator

with settings from a

2.

Identify the server affected.

previous profile

 

3.

Unassign the profile from the server.

 

4.

Reassign the profile to the server.

 

5.

Create a support dump file.

 

6.

Report this issue to your authorized support representative.

Error messages: 1. The

A profile operation was running during the backup

operation was

1.

Minimum required privileges: Infrastructure administrator

interrupted and 2. The

configuration is

2.

Unassign the profile.

inconsistent.

3.

Reassign the profile.

 

4.

Create a support dump file.

 

5.

Determine any factors (not related to HP OneView) that contributed to this condition, such

 

 

as:

 

 

• Was the server moved?

 

 

• Was the server power turned off?

Restore operation does not restore server profile

Restore operation fails or times out

1.Minimum required privileges: Infrastructure administrator

2.Create a support dump file.

3.Do one of the following:

a.Retry the restore operation with the same backup file.

b.Retry the restore operation with a different backup file.

4.Verify that all the necessary actions were followed to put the profiles back in-line with the environment. If there is a profile still in an inconsistent state, there might be incorrect behavior in the data center.

27.4.8 Restart or shutdown failure

Symptom

Possible cause and recommendation

The appliance did not Internal server error

shut down

Minimum required privileges: Infrastructure administrator

1.

2.

Retry the shutdown action.

3.

If the problem persists, create a support dump.

4.

Contact your authorized support representative and provide them with the support dump.

 

For information on contacting HP, see “How to contact HP” (page 227).

Cannot restart the appliance after a shutdown

Internal server error

1.Minimum required privileges: Infrastructure administrator

2.Retry the restart action.

3.If the problem persists, create a support dump. For information, see “Create a support dump file” (page 201).

4.Contact your authorized support representative and provide them with the support dump. For information on contacting HP, see “How to contact HP” (page 227).

206 Troubleshooting