26 Using the State-Change Message Bus (SCMB)......................................

185

26.1 Connect to the SCMB................................................................................................

185

26.2 Set up a queue to connect to the HP OneView SCMB exchange.....................................

186

26.3 JSON structure of message received from the SCMB.....................................................

187

26.4 .NET C# code example............................................................................................

188

26.5 Java code example...................................................................................................

191

26.6 Python code example...............................................................................................

192

26.7 Re-create the AMQP client certificate..........................................................................

195

VI Troubleshooting.....................................................................................

197

27 Troubleshooting................................................................................

199

27.1 Basic troubleshooting techniques.................................................................................

200

27.2 Create a support dump file........................................................................................

201

27.3 Create a support dump for authorized technical support using REST API scripting..............

202

27.4 Troubleshooting the appliance....................................................................................

203

27.4.1 First time setup..................................................................................................

203

27.4.2 Appliance cannot access the network..................................................................

203

27.4.3 Unexpected appliance shutdown.........................................................................

203

27.4.4 Appliance update is unsuccessful........................................................................

204

27.4.5 Support dump file creation action fails.................................................................

204

27.4.6 Certificate action fails........................................................................................

204

27.4.7 Backup file creation, download, or restore action fails............................................

205

27.4.8 Restart or shutdown failure.................................................................................

206

27.4.9 VM does not restart when VM host time is manually set.........................................

207

27.4.10 Reinstall the remote console...............................................................................

207

27.5 Troubleshooting enclosures and enclosures groups........................................................

208

27.5.1 Add or remove enclosure is unsuccessful...............................................................

208

27.5.2 Add server blade is unsuccessful.........................................................................

210

27.5.3 Certificate Error................................................................................................

210

27.6 Troubleshooting firmware bundles...............................................................................

210

27.6.1 Incorrect credentials...........................................................................................

210

27.6.2 Lost iLO connectivity..........................................................................................

211

27.6.3 HP SUM errors..................................................................................................

211

27.7 Troubleshooting interconnects.....................................................................................

211

27.7.1 Interconnect edit is unsuccessful...........................................................................

211

27.7.2 Interconnect modules are in Maintenance state......................................................

211

27.8 Troubleshooting licensing...........................................................................................

211

27.8.1 Restore a license key that has been erased from an enclosure OA............................

211

27.8.2 The license assigned does not match the type specified..........................................

212

27.9 Troubleshooting logical interconnects..........................................................................

212

27.9.1 I/O bay occupancy errors..................................................................................

212

27.9.2 Uplink set warnings or errors..............................................................................

212

27.9.3 Physical interconnect warnings and errors.............................................................

213

27.10 Troubleshooting networks..........................................................................................

213

27.10.1 Network create operation is unsuccessful.............................................................

213

27.11 Troubleshooting server hardware................................................................................

213

27.11.1 Server add or remove is unsuccessful...................................................................

213

27.11.2 Cannot control power on server blade.................................................................

214

27.11.3 Lost connectivity to server hardware after appliance restarts....................................

214

27.12 Troubleshooting server profiles...................................................................................

215

27.12.1 Server profile is not created or updated correctly..................................................

215

27.12.2 What to do when you cannot apply the server profile...........................................

217

10 Contents