HP OneView manual Using the State-Change Message Bus Scmb 185, VI Troubleshooting 197 199

26 Using the State-Change Message Bus (SCMB)	185
26.1 Connect to the SCMB	185
26.2 Set up a queue to connect to the HP OneView SCMB exchange	186
26.3 JSON structure of message received from the SCMB	187
26.4 .NET C# code example	188
26.5 Java code example	191
26.6 Python code example	192
26.7 Re-create the AMQP client certificate	195
VI Troubleshooting	197
27 Troubleshooting	199
27.1 Basic troubleshooting techniques	200
27.2 Create a support dump file	201
27.3 Create a support dump for authorized technical support using REST API scripting	202
27.4 Troubleshooting the appliance	203
27.4.1 First time setup	203
27.4.2 Appliance cannot access the network	203
27.4.3 Unexpected appliance shutdown	203
27.4.4 Appliance update is unsuccessful	204
27.4.5 Support dump file creation action fails	204
27.4.6 Certificate action fails	204
27.4.7 Backup file creation, download, or restore action fails	205
27.4.8 Restart or shutdown failure	206
27.4.9 VM does not restart when VM host time is manually set	207
27.4.10 Reinstall the remote console	207
27.5 Troubleshooting enclosures and enclosures groups	208
27.5.1 Add or remove enclosure is unsuccessful	208
27.5.2 Add server blade is unsuccessful	210
27.5.3 Certificate Error	210
27.6 Troubleshooting firmware bundles	210
27.6.1 Incorrect credentials	210
27.6.2 Lost iLO connectivity	211
27.6.3 HP SUM errors	211
27.7 Troubleshooting interconnects	211
27.7.1 Interconnect edit is unsuccessful	211
27.7.2 Interconnect modules are in Maintenance state	211
27.8 Troubleshooting licensing	211
27.8.1 Restore a license key that has been erased from an enclosure OA	211
27.8.2 The license assigned does not match the type specified	212
27.9 Troubleshooting logical interconnects	212
27.9.1 I/O bay occupancy errors	212
27.9.2 Uplink set warnings or errors	212
27.9.3 Physical interconnect warnings and errors	213
27.10 Troubleshooting networks	213
27.10.1 Network create operation is unsuccessful	213
27.11 Troubleshooting server hardware	213
27.11.1 Server add or remove is unsuccessful	213
27.11.2 Cannot control power on server blade	214
27.11.3 Lost connectivity to server hardware after appliance restarts	214
27.12 Troubleshooting server profiles	215
27.12.1 Server profile is not created or updated correctly	215
27.12.2 What to do when you cannot apply the server profile	217

10 Contents