27.13.3 User public key is not accepted

Symptom

Possible cause and recommendation

 

 

User public key does not work or is not accepted

Hidden characters introduced during a copy/paste operation change the key code

Enter the key again, taking care to prevent special characters from being injected into the key when pasting it into the public key field

27.13.4 Directory service not available

Symptom

Possible cause and recommendation

 

 

No connectivity

Directory service server is down

 

1.

Locally run the ping command on the directory server’s IP address or host name to determine

 

 

if it is on-line.

 

2.

Verify that the appliance network is operating correctly.

 

3.

Contact the directory service administrator to determine if the server is down.

27.13.5 Cannot add directory service

Symptom

Possible cause and recommendation

Connectivity

Lost connection with directory service host

 

1.

Verify that the settings for the directory service host are accurate.

 

2.

Locally run the ping command on the directory server’s IP address or host name to determine

 

 

if it is on-line.

 

3.

Verify that the port for LDAP communication with the directory service is correct.

 

4.

Verify that the port you are using for communication is not blocked by any firewalls.

 

5.

Verify that the appliance network is operating correctly.

 

6.

Determine that the appliance virtual machine is functioning properly and that there are

 

 

enough resources.

Cannot log in

Inaccurate credentials

 

1.

Verify the login name and password are accurate.

 

2.

Verify the search context information is accurate; you might be trying to access a different

 

 

account or group.

 

3.

Re-acquire and install the directory service host certificate.

 

4.

Contact the directory service provider to ensure that the credentials are accurate.

27.13 Troubleshooting user accounts 219