HP OneView manual User public key is not accepted, Directory service not available

27.13.3 User public key is not accepted

Symptom Possible cause and recommendation

User public key does not work or is not accepted

Hidden characters introduced during a copy/paste operation change the key code

•Enter the key again, taking care to prevent special characters from being injected into the key when pasting it into the public key field

27.13.4 Directory service not available

Symptom	Possible cause and recommendation
No connectivity	Directory service server is down

1.Locally run the ping command on the directory server’s IP address or host name to determine if it is on-line.

2.Verify that the appliance network is operating correctly.

3.Contact the directory service administrator to determine if the server is down.

27.13.5 Cannot add directory service

Symptom	Possible cause and recommendation
Connectivity	Lost connection with directory service host

1.Verify that the settings for the directory service host are accurate.

2.Locally run the ping command on the directory server’s IP address or host name to determine if it is on-line.

3.Verify that the port for LDAP communication with the directory service is correct.

4.Verify that the port you are using for communication is not blocked by any firewalls.

5.Verify that the appliance network is operating correctly.

6.Determine that the appliance virtual machine is functioning properly and that there are enough resources.

Cannot log in	Inaccurate credentials
	1.	Verify the login name and password are accurate.
	2.	Verify the search context information is accurate; you might be trying to access a different
		account or group.
	3.	Re-acquire and install the directory service host certificate.
	4.	Contact the directory service provider to ensure that the credentials are accurate.

27.13 Troubleshooting user accounts 219