27.4.4 Appliance update is unsuccessful

Any blocking or warning conditions affecting the appliance update are displayed prior to the update operation.

Symptom

Resource state or health status changes

Possible cause and recommendation

1.Verify that all prerequisites are met.

2.Correct all degraded health and other blocking conditions that have been identified in notification messages before retrying the update.

27.4.5 Support dump file creation action fails

Symptom

Possible cause and recommendation

Support dump file not

Insufficient time

created

1.

Minimum required privileges: Infrastructure administrator

 

 

2.

Wait. Creating a support dump file can take several minutes. If the log files are large or if

 

 

the system is extensive, creating a support dump file can take even longer.

 

3.

Retry the create support dump action.

27.4.6 Certificate action fails

Follow the recommendation if any of these certificate actions fails:

Create a self-signed certificate

Create a certificate signing request

Import certificate

Symptom

Possible cause and recommendation

Certificate action failed

Appliance lost connection with web server

1.Minimum required privileges: Infrastructure administrator

2.When creating a certificate signing request or importing a certificate, verify that the networking is working properly.

3.Wait for the web server to restart, then try the action again.

204 Troubleshooting

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HP OneView manual Appliance update is unsuccessful, Support dump file creation action fails, Certificate action fails