27.4.4 Appliance update is unsuccessful

Any blocking or warning conditions affecting the appliance update are displayed prior to the update operation.

 

Symptom

Possible cause and recommendation

 

 

 

 

 

Resource state or

1.

Verify that all prerequisites are met.

 

health status changes

2.

Correct all degraded health and other blocking conditions that have been identified in

 

 

 

notification messages before retrying the update.

 

 

 

27.4.5 Support dump file creation action fails

 

 

 

 

Symptom

Possible cause and recommendation

 

 

 

 

Support dump file not

Insufficient time

 

created

1.

Minimum required privileges: Infrastructure administrator

 

 

 

 

2.

Wait. Creating a support dump file can take several minutes. If the log files are large or if

 

 

 

the system is extensive, creating a support dump file can take even longer.

 

 

3.

Retry the create support dump action.

 

 

 

 

27.4.6 Certificate action failsFollow the recommendation if any of these certificate actions fails:Create a self-signed certificateCreate a certificate signing requestImport certificate

Symptom

Possible cause and recommendation

 

 

Certificate action failed Appliance lost connection with web server

1. Minimum required privileges: Infrastructure administrator

2. When creating a certificate signing request or importing a certificate, verify that the networking is working properly.

3. Wait for the web server to restart, then try the action again.

204 Troubleshooting