3.Click Yes, create.

You can continue doing other tasks while the support dump file is created. The support dump file name has the following format: hostname-CI-timestamp.sdmp

4.The support dump file is downloaded when this task is completed. If your browser settings specify a default download folder, the support dump file is placed in that folder. Otherwise, you are prompted to indicate where to download the file.

5.Contact your authorized support representative for instructions on transferring the support dump file to HP. For information on contacting HP, see “How to contact HP” (page 227).

IMPORTANT: Unless you specify otherwise, the support dump file is encrypted so that only authorized support personnel can view its contents.

In accordance with the HP data retention policy, support dump files sent to HP are deleted after use.

27.3Create a support dump for authorized technical support using REST API scripting

Some error messages recommend that you create a support dump of the appliance to send to an authorized support representative for analysis. The support dump process:

•Deletes any existing support dump file

•Gathers logs and other information required for debugging

•Creates a compressed file

Unless you specify otherwise, all data in the support dump file is encrypted so that it is accessible only by an authorized support representative. You might choose not to encrypt the support dump file if you have an onsite, authorized support representative or if your environment prohibits outside connections. You can also validate the contents of the support dump file and verify that it does not contain sensitive data such as passwords.

IMPORTANT: If the appliance is in an error state, you can still create an encrypted support dump file without logging in or other authentication.

The support dump file contains the following:

•Operating system logs (from /var/log)

•Product logs (from /ci/logs)

•The results of certain operating system and product-related commands

Items logged in the support dump file are recorded in UTC (Coordinated Universal Time).

Prerequisites

•Minimum required session ID privileges: Infrastructure administrator

Creating a support dump using REST APIs

1.Create support dump.

POST /rest/appliance/support-dumps

2.Download the support dump file.

GET /rest/appliance/support-dumps/{file name}

202 Troubleshooting