Troubleshooting firmware bundles, Best practice

Best practice

Description

Verify the managed device setting before updating the firmware.

If you choose to create custom SPPs, use HP SUM to create them.

Do not update the firmware on a managed device unless the firmware baseline is set to manage manually.

HP recommends using HP SPPs. You can use HP SUM 6.0 or later to create custom SPPs, which can be uploaded to the appliance repository. The appliance only supports installation of SPP ISO files, but using HP SUM, you can insert firmware updates into custom SPPs for the appliance. Download HP SUM 6.0 as a standalone product.

Store custom SPPs in a separate repository.

The appliance does not back up SPPs, so store custom SPPs in a repository that is not on the appliance, such as in the HP SUM repository used to create the custom SPP.

18.6Learning more

•“Troubleshooting firmware bundles” (page 210)

138 Managing firmware for managed devices

Page 138

Image 138

HP OneView manual Troubleshooting firmware bundles, Best practice

Contents

HP OneView 1.0 User Guide Abstract Acknowledgments Contents Understanding the security features of the appliance Navigating the graphical user interface Planning for configuration changes Using the Rest APIs and other programmatic interfacesAccessing documentation and help II Planning tasks Planning your data center resources An HP 3PAR Storage System 105 107Managing networks and network resources 115 Managing enclosures and enclosure groups 131 Managing power and temperature 139Managing users and authentication 143 Managing firmware for managed devices 135 Backing up an appliance 149 Managing the appliance 153 Monitoring power and temperature 179 About unsupported and unmanaged hardware 165 Using the State-Change Message Bus Scmb 185 VI Troubleshooting 197 199 Restoring an appliance from a backup file 221 Support and other resources 227231 Using the virtual appliance console 269 Backup and restore script examples 271Index 293 Part I Learning about HP OneView Page Architecture Learning about HP OneViewHP OneView for converged infrastructure management HP OneView for converged infrastructure management Hardware and software provisioning features One tool and one data set-one viewLearning about HP OneView Groups, templates, and sets Hardware and software provisioning featuresServer profiles Expert design with consistent deployment Define configurations for specific environments Types of groups and sets Streamlined process for bringing hardware under management Operating system deploymentFlexibility in design and deployment Simplified configuration change management Firmware and configuration change management featuresMonitoring and response features Simplified firmware management Monitoring and response features Automatic configuration for monitoringMonitoring the environment and responding to issues Isolated management network Data center environmental management Resource utilization monitoringAlert and health management Recovery from catastrophic failures Backup and restore featuresSpecialized user role for creating backup files Backup and restore features Security features Availability features Graphical and programmatic interfaces User interface-efficiency and simplicity by designRest APIs-automation and integration Integration with other HP management software Open integrationConvenient licensing model Supported networks Networking featuresNetworking features Logical interconnects Network sets Resource model summary diagram Understanding the resource model Relationship to other resources Server profilesConnection templates UI screens and Rest API resources Connection-templates ConnectionsServer hardware types Connections and server-profiles UI screen Rest API resource Server Hardware Types Server hardwareZero or more server profiles Server-hardware-types Server-hardware Enclosure groupsEnclosure types Enclosure-groups Interconnect types Zero or more power delivery devicesEnclosures Exactly one enclosure group Interconnects Interconnect-types Interconnects , interconnect-types , Logical interconnect groupsUI screen Rest API resources Interconnects Logical-interconnects Logical interconnects UI screen Rest API resource Logical Interconnect GroupsLogical-interconnect-groups Logical-downlinks Uplink setsUI screen Rest API resource Logical Interconnects To a downlink Zero or one uplink set per logical interconnect NetworksNetwork sets Uplink-sets Network-sets DomainsAppliance Domains Racks Resources related data center facilitiesData centers Relationship to other resources Unmanaged devices Power delivery devicesPower-devices Zero or more unmanaged devices You can view, add, or edit the properties UI screen Rest API resource Unmanaged DevicesUnmanaged-devices Rest APIsPage Understanding the security features of the appliance Securing the applianceSecuring the appliance Understanding the security features of the appliance Best practices for maintaining a secure appliance Creating a login session Authentication for appliance accessCreating a login session Understanding the audit log Controlling access for authorized usersProtecting credentials Specifying user accounts and roles Resource category MessageUnderstanding the audit log Managing certificates from a browser Appliance access over SSLExample 1 Sample audit entries user login and logout Overview Downloading and importing a self-signed certificate Using a certificate authorityVerifying a certificate Managing certificates from a browser Nonbrowser clients PasswordsBrowser best practices for a secure environment SSL connection Ports needed for HP OneView Access to the appliance consoleSwitching from one console to another Required ports Algorithms for securing the appliance Enabling or disabling authorized services accessRestricting console access SSL see Downloads from the appliance Downloads from the appliancePage Navigating the graphical user interface Required plug-ins and settingsCommonly used browser features and settings Browsers About the graphical user interface Set the browser for US or metric units of measurementSet US or metric units of measurement Screen topography About the graphical user interface About the Activity sidebar Banner and main menuButton functions Filters sidebar Help sidebarUI buttons Icon descriptions Oneviewcommunity online Large icon Small icon Resource Activity Task Critical Status and severity iconsUser control icons Display details Map view screen details Informational icons Notifications area Notifications area Log out of the appliance Search help topics Search resources About help system search results Advanced searching and filtering with properties Error Unknown DisabledView resources according to their health status Nameenclosure10 name192.0.2.0, PDU Reset the health status view View resources according to their health statusPage Operation Http Verb Create Using the Rest APIs and other programmatic interfacesResource operations Resource data URI format Log in to the appliance using Rest APIsReturn codes Resource model format Asynchronous versus synchronous operations Error handlingConcurrency control using etags Task resource Querying resources using common Rest API parameters State Change Message BusDeveloper tools in a web browser This user guide supplements the online help Accessing documentation and helpOnline help-conceptual and task information as you need it Rest API help design HP OneView documentation Where to find HP OneView documentationAccessing documentation and help Downloading Html help and Rest API files Part II Planning tasks Page Planning your data center resources How many data centers?Security planning Determining roles and restrictions for authorized users Determining your backup policyChoosing a security certificate policy Choosing a policy for the audit log Preparing your data center network switches Reviewing your firewall accessPlanning your resource names Planning the appliance configuration Appliance VM and host requirementsResource name Separate networks for data and management Planning for high availabilityLocation of the appliance Time clocks and NTPPage Enclosures Planning for configuration changesAppliance Interconnects and logical interconnects Planning for configuration changes Server profiles and server hardwareAdding a network Adding an enclosure Page Part III Configuration quick starts Page Process overview Quick Start Initial ConfigurationConfigure the environment for the first time Process overview Ethernet Local authenticationDirectory-based authentication Fibre Channel Configuration step Required action or input Configuration step Add power devices to the appliance Page Process Resource Task Description Networks Add the network Resource Task Server Profiles HardwarePage Checklist connecting a server blade to a data center network Page Process Resource Task Enclosures Server Profiles Do one Following Hardware Create a server Resource Task Logical Create a logical InterconnectGroups Enclosure It to the server Enter a name for 104 105 Resource Task Description Networks Add the Fibre Sets for the DirectAttach network Resource Task Server Hardware Add the server using Rest APIs for107 108 Part IV Configuration and management 110 UI screens and Rest API resources Server hardware features supported by the applianceManaging servers and server profiles Server-profiles and connections Prerequisites for bringing server hardware under management RolesTasks for server profiles Effects of managing server hardware iLOs Tasks for server hardwareTasks for server hardware types Tasks for server hardware Learning more Managing Fibre Channel networks SANs Data center switch port requirementsManaging networks and network resources Interconnects Roles Managing Ethernet networksAbout network connectivity Tasks About Fibre Channel networks Fibre Channel network typesAbout network connectivity Fabric attach Fibre Channel networks Direct attach Fibre Channel networks Fibre Channel networks and FCoE About Ethernet networksAbout network sets Ethernet networks and network sets Network set details Managing enclosure interconnect hardware About interconnectsManaging enclosure interconnect hardware Connectivity and synchronization with the appliance Interconnects Networking featuresLearning more About unsupported interconnects About logical interconnects Uplink sets Server Blade Logical Interconnect Stacking modes Stacking healthAdding a logical interconnect About logical interconnect groups Deleting a logical interconnect About Snmp settings Logical Interconnect Group a Set? Items Compliance checking Ethernet interconnect settingsConfiguration defined by the logical interconnect group? Interconnect maps Configure a port to monitor network traffic 130 Managing enclosures and enclosure groups Prerequisites for bringing an enclosure under management Connectivity and synchronization with the appliance TasksAbout enclosures Managing enclosures and enclosure groups About enclosure groups Effects of managing an enclosureAbout enclosure groups 134 About unsupported firmware Managing firmware for managed devicesAbout the appliance firmware repository Unsupported firmware for firmware bundles Unsupported firmware for enclosures Firmware update processRoles and Tasks Unsupported firmware for server profiles Best practices for firmware OptionBest practice First step Upload the latest current SPP Troubleshooting firmware bundles Best practice Managing power and temperature Managing powerAbout power delivery devices Managing power and temperature About racks Default rack placement Managing temperatureDefault data center Datacenter Managing temperature About utilization graphs Managing users and authentication Reset the administrator passwordAbout user accounts Appliance role types About user rolesAction privileges for user roles Action privileges for user roles Login sessions Administrator BackupsGlobal settings Restores About authentication settings About directory service authentication Managing user passwords Managing user passwords Reset the administrator password Resetting the administrator password Backups Overview of the backup processBackup file name Backing up an appliance Guidelines for creating a backup file Create and download a backup fileBacking up an appliance Download the backup file Creating and downloading a backup filePost /rest/backups GET /rest/backups/archive/backup URI 152 Best practices for managing a VM appliance Managing the applianceManaging appliance availability How the appliance handles an unexpected shutdown Shut down the appliance Appliance recovery operationsWhat to do when an appliance restarts Restart the appliance Managing the appliance settings About appliance Snmp settingsRestarting the appliance Managing addresses and ID pools Managing the security features of the applianceEnabling or disabling HP support access to the appliance Id-pools Roles Managing SSL certificatesManaging the HP public key Tasks Audit-logs Managing licensesDownloading audit logs Licenses License delivery About licensingLicense types License reporting Server hardware licensing View license statusLicense graph colors Licensed features Server blade licensing at the enclosure levelEnclosure licensing policy behavior Licensing scenarios Rack mount server licensingLicensing and utilization statistics Rack mount server licensing behavior Updating the appliance Licensing scenarios Appliance/firmware About unmanaged devices About unsupported and unmanaged hardwareHow the appliance handles unsupported hardware How the appliance handles unsupported hardware 166 Part V Monitoring 168 Initial check the Dashboard Monitoring data center status, health, and performanceDaily monitoring Activities Best practices for monitoring health with the appliance UI Monitor data center temperatureBest practices for monitoring data centers General health monitoring steps Network health monitoring Best practices for monitoring health using Rest APIsServer hardware health monitoring Overall health monitoring GET /rest/alerts/id Get a specific alert using the alert IDGET /rest/alerts Get the associated events GET /rest/logical-interconnects/id Managing activitiesAbout activities Managing activities About tasks Activity types alerts and tasksAbout alerts Task type Description User Activity states Activity statuses About the Dashboard Using the Dashboard screenHow to interpret the Dashboard graphs Dashboard screen details Disabled or Unknown Status icons Monitoring data center status, health, and performance Power and temperature monitoring features by resource Monitoring power and temperaturePower and temperature monitoring feature overview UI power and temperature monitoring Monitoring power and temperature Manipulating the view of the data center visualization Monitoring power and temperature utilization About the Utilization panelAbout utilization graphs Utilization graphs Enclosures Power Delivery Devices Server HardwareUtilization statistics gathered by resource Utilization metric Resource Power utilization metrics Update server hardware power capacity settings Rest API power and temperature monitoringUpdate enclosure power capacity settings Prerequisites Connect to the Scmb Using the State-Change Message Bus ScmbGET /rest/certificates/client/rabbitmq/keypair/default Create and download the Amqp client certificate Set up a queue to connect to the HP OneView Scmb exchange Using the State-Change Message Bus Scmb Json structure of message received from the Scmb Sample queues NET C# code example ChangeType valuesExample 2 Json example Additional example-specific prerequisites NET C# code example Examples Java code example Java code example Python code example Example 5 Java code example Example 6 Python code example pika Python code example Example 7 Python code example amqplib Re-create the Amqp client certificate Delete /rest/certificates/ca/rabbitmqreadonlyRe-create the Amqp client certificate 196 Part VI Troubleshooting 198 Troubleshooting Category199 About reported serious errors Basic troubleshooting techniquesAbout network setup errors Recommendation Details Look for a message Creating a support dump file When VM host is down or nonresponsiveCreate a support dump file Recommendation Details Download the support dump file Creating a support dump using Rest APIs Create support dumpPost /rest/appliance/support-dumps GET /rest/appliance/support-dumps/file name Appliance cannot access the network Troubleshooting the applianceFirst time setup Unexpected appliance shutdown Certificate action fails Appliance update is unsuccessfulSupport dump file creation action fails Insufficient time Backup file is incompatible Backup file creation, download, or restore action failsBackup file creation is still in progress Appliance network is down Internal server error Profile operation was running during the backupRestore operation fails or times out Restart or shutdown failure VM does not restart when VM host time is manually set Reinstall the remote consoleReinstall the software Clear vcmode Troubleshooting enclosures and enclosures groupsAdd or remove enclosure is unsuccessful Restart interconnect Restart interconnect N Add server blade is unsuccessful Troubleshooting firmware bundlesCertificate Error Incorrect credentials Troubleshooting interconnects Troubleshooting licensing Uplink set warnings or errors Troubleshooting logical interconnects27.9.1 I/O bay occupancy errors License assigned does not match the type specified Physical interconnect warnings and errors Troubleshooting networksTroubleshooting server hardware Network create operation is unsuccessful Cannot control power on server blade Is claimed by that software Troubleshooting server profiles Server profile is not created or updated correctlyTroubleshooting server profiles Prerequisites and conditions have not been met Invalid configuration What to do when you cannot apply the server profileServer hardware or its iLO are powered-off or reset Verify the operational status of the server hardware Profile operations fail Troubleshooting user accountsUnauthenticated user or group Incorrect privileges User public key is not accepted Directory service not availableCannot add directory service Inaccurate credentials User or group not configured in the directory service Cannot add server for a directory serviceLost connection with directory service host Cannot add directory user or group Restores Restoring an appliance from a backup fileRestore operation overview See also Post-restoration tasks Preparing to restore an appliance Restoring an appliance from a backup file Restore an appliance from a backup file Restore an appliance from a backup file Restoring an appliance from a backup file Using Rest APIs to restore an appliance from a backup fileCreating a custom script to restore an appliance Post-restoration tasks Preventing duplicate IDs on the network after a restore Post-restoration tasks 226 Support and other resources How to contact HPSoftware technical support and software updates Get connected to the HP OneView online user forum Documentation Product websites Using your software technical support and update serviceRelated information Support and other resources For user guides and other manuals Submit documentation feedbackFor UI and Rest API help Docsfeedback@hp.com 230 Sample data center hardware Tasks you can perform without data center hardwareInformation about the sample data center Tasks you can perform without data center hardware Rack mount server ILOAdminOAAdmin Enclosure Data center networks Fibre Channel networksFibre Channel networks for the SAN fabrics SAN a and SAN B Fibre Channel network configurations Switches in the data centerStorage system Ethernet Networks Networks for vMotion and virtual machine managementProduction networks Ethernet network configuration values Planning the configurationPlanning for installation of the appliance Development networks Planning the configuration Planning for network setsPlanning for users and roles Assumptions Installing the appliancePlanning resource names Workflow Configuring the networks and network sets Configuring the Fibre Channel SAN networksCopying the template server profile to eight servers Configuring the Ethernet networks Use the following names and Vlan IDs for the test networks Prod 1101 1102 1103 1104 Configuring the network sets Page Creating a logical interconnect group and its uplink sets Creating the logical interconnect group Creating the uplink sets for the Fibre Channel networks Creating the uplink sets for the Ethernet networks ProdUS DevUSTestUS Creating an enclosure group for vSphere ESXi hosts Click Create to create the logical interconnect group Viewing the server hardware types Enclosures PasswordAdding the enclosure 172.18.1.12 Address Editing server hardware types Creating a server profile to use as a templateViewing server hardware types View information about the server hardwarePage Secondary Attribute Value Device type Ethernet NetworkEsxi mgmt Esxi vmotion Boot Not bootable Attribute Value Device type Fibre Channel NetworkRequested bandwidth Page Copying the template server profile to eight servers Name Server hardwareEsx02 Encl1, bay Esx03 Esx04 Esx05 Esx06 Esx07 Esx08 Creating the Flat SAN networks 172.18.1.14 Address Page Page Encl2 Creating the server profileEnclosure name Enclosure group name Requested bandwidth Default value FlexNIC Device type Fibre Channel NetworkFlatSAN a FlatSAN B Page Assumptions Powering on the server Adding the server hardwareViewing information about the server Page Adding a license for the server Page Using the virtual appliance console Using the virtual appliance consoleUsing the virtual appliance console Key combinations for the virtual appliance console 270 Sample backup script Backup and restore script examplesSample backup script Sample script Example 8 Sample backup.ps1 script Backup and restore script examples Sample backup script None, does not accept piping Sample backup script Backup and restore script examples Backup resource object Absolute path of the download file Sample backup script Backup and restore script examples Sample backup script Sample restore script Sample restore script Example 9 Sample restore.ps1 script Outputs the new active Api version Response body to the upload post request Sample restore script Outputs the response body from the Post restore call None, end of script upon completion or fail Uri of the restore task in string form Sample restore script Backup and restore script examples Host, security access, 80 initial configuration Index293 Eula Index Scmb see State-Change Message Bus 295 Logical interconnect, 125 State-Change Message Bus Status icon, 62 storage system website Vlan ID 297