27.6.2 Lost iLO connectivity

Symptom

Possible cause and recommendation

 

 

Connection error Reset the server to restore network connectivity to the server's management processor and update the firmware again.

27.6.3 HP SUM errors

Symptom

Possible cause and recommendation

Unable to remove the Restart the appliance and update the firmware again. firmware upgrade log

files

Unable to initiate the Update the firmware again. firmware update

request

27.7 Troubleshooting interconnects

27.7.1 Interconnect edit is unsuccessful

Symptom

Possible cause and recommendation

 

 

Notification that modifying an interconnect was unsuccessful

If interconnect edit is unsuccessful:

1.Verify that the prerequisites listed in the online help are met.

2.Follow the instructions provided by any notification message.

When the interconnect has been edited successfully, a notification will display in the banner at the top of the screen, and the desired port setting and port status will be displayed.

27.7.2 Interconnect modules are in Maintenance state

Symptom

Possible cause and recommendation

 

 

Interconnect modules are in the Maintenance state

There is an OA credential caching issue if interconnect modules report their state as Maintenance.

If interconnect modules are in the Maintenance state:

You have to re-add the enclosure.

1.From the main menu, select EnclosuresAdd.

2.Provide the enclosure information (IP/FQDN, Administrator account and password), and click the Add button.

This will initiate rediscovery of the enclosure and its components.

27.8 Troubleshooting licensing

27.8.1 Restore a license key that has been erased from an enclosure OA

If you perform a factory reset on an enclosure, any license embedded on the OA is erased, and you must manually retrieve and re-add the license key.

27.7 Troubleshooting interconnects 211