Drive operation and maintenance | Chapter 4 |
Troubleshooting
If you experience problems after you install the drive, take the following actions to try to solve the problems.
1.Make sure that all cable connections are secure.
2.Check the drive to be sure that the jumper settings are correct.
If a power interruption occurs during a backup or restore operation, start over when the power is restored. If the drive appears to fail during a backup or restore operation, try the following steps:
1.Remove and replace the cartridge and try again. Make sure you are using the correct type of tape cartridge.
2.Turn off all power to the computer and drive. Wait for the computer to power down and then start over.
3.Try a different
4.Check all cable connections for proper contact.
5.Clean the tape drive head as previously instructed. Then try the operation again.
If problems persist, contact your tape drive supplier or Seagate technical support at
US and Canada | |
Outside US and Canada | |
Seagate Web Site | http://www.seagate.com |
Seagate BBS |
Before you call technical support, be sure that you have the documentation for your computer and for all installed peripheral devices.
STT8000A Product Manual | Page 29 |
