Troubleshooting
These are a few troubleshooting suggestions to help assist with any problems you may experience. If the problem continues or is not answered here, please call Essex technical support at (800) KEYLESS Î (800)
I Changed or Deleted a code, but the old code still unlocks the door
Remember there are a total of 6 User Codes for the KE-
265.Make sure you changed the desired code. If you changed the Master Code, the other User Codes will still work. If in doubt, it is recommended you reprogram the master code and delete all 5 user codes. Then program any new user codes. (See System Programming page 14)
The Keypad beeps normally but the door does not unlock For a new installation:
1)Check the specifications of your power supply and locking device. (See Input Requirements page 3.)
Note: If you are connecting 12VDC, make the connections to "DC IN/OUT" instead of
2)Test the wiring hookup to the primary locking device
(the device connected to User Code 1, 2 Unlock). On the control module circuit board, locate and momentarily short the screws for "REMOTE"(See page 23). This will activate the output (same as if you enter a valid programmed code at the Keypad).
If this test does not activate the lock, check the lock wiring (see Typical Wiring Diagrams - page 24). If your wiring is correct, check the
If this test does activate the output (you should hear the relay click and the locking device should unlock), reprogram the Master Code and User Codes. Review Overview of System Code Programming (Page 14).
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Remember that all six codes have to be different from each. It is also important not to let more than 5 seconds elapse between button presses or the system will reset and you will have to start over.
For an existing Installation:
There are typically two reasons for code loss: static or inductive kickback. There is no way to determine if the system has been affected by either of these, however, you can reprogram the system codes as described in User Code Programming. It is very important the system is properly grounded and the MOV has been installed, otherwise static and code loss may be an ongoing problem.
The Door opens with the first press on the Keypad
If the unit has just been installed, check the CCTV jumper (see Setting Relay Options – Page 10). If you do not have a CCTV connected to the
Keypad is completely dead
Interrupted Power - First check your power supply to see that power has not been cut off. Using a voltmeter, check the incoming voltage on terminal strip “B”
Blown Fuse - Check the fuse on the circuit board. The purpose is to protect the power supply and circuitry. If your locking device is drawing too much current or there is a short, the fuse will blow. Replace with a 2 amp slo blo only. A spare fuse is provided in the spare parts kit. Although the fuse may appear intact, it is best to check with a voltmeter.
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