8 TROUBLESHOOTING THE UNIT

This chapter describes misfeed removal and troubleshooting.

For problems with the printer function or the scanner function, see the online manual or the Help file for the printer/scanner driver.

TROUBLESHOOTING

If any problem occurs, check the list below before contacting our Technical Assistance Department.

Problem

Possible cause

Solution

Page

 

 

Unit plugged in?

Plug the unit into a grounded outlet.

12

 

 

 

 

 

 

Unit does not

Power switch on?

Turn the power switch on.

12

 

 

 

 

 

Side cover closed securely?

Gently close the side cover.

11

 

operate.

 

 

 

 

 

 

Front cover closed?

Gently close the front cover and then

11

 

 

 

close the side cover.

 

 

 

 

 

 

 

 

 

 

 

Is the original placed face

Place the original face down on the

 

 

 

down on the document

document glass or face up in the

47, 48

 

Blank copies

glass or face up in the SPF?

SPF.

 

 

 

Is the scan head locking

Unlock the scan head locking switch.

9

 

 

switch locked?

 

 

 

 

 

 

 

 

 

 

 

 

Is original image too dark or

Adjust the exposure manually.

49

 

 

too light?

 

 

 

 

 

 

Copies are too

 

 

 

 

Is the unit in the automatic

Adjust the automatic exposure level.

50

 

dark or too light.

exposure mode?

 

 

 

 

 

 

 

 

 

 

 

Is the unit in the photo

Cancel the photo exposure mode.

49

 

 

exposure mode?

 

 

 

 

 

 

 

 

 

 

 

Dust, dirt,

Document glass or SPF dirty?

Clean regularly.

59

 

smudges appear

 

 

 

 

Original smudged or blotchy?

Use a clean original.

–

 

on copies.

 

 

 

 

 

 

 

Striped copies

Is transfer charger clean?

Clean the transfer charger.

60

 

 

 

 

 

 

 

Non-standard paper used?

Use standard paper. If using special

 

 

 

 

papers, feed the paper through the

14

 

 

 

multi-bypass tray.

 

 

 

 

 

 

 

 

Paper curled or damp?

Store paper flat in the wrapper in a

–

 

Paper misfeeds

 

dry location.

 

 

 

 

frequently.

Pieces of paper inside unit?

Remove all pieces of misfed paper.

63

 

 

 

 

 

 

 

Paper guides in the paper

Set the guides properly depending on

15, 18

 

 

tray not set properly?

the paper size.

 

8

 

Too much paper in the paper

Remove excessive paper from the

15, 17

 

tray or multi-bypass tray?

tray.

 

 

 

 

 

 

 

Is the paper too heavy?

Use paper within the specified range.

14

 

 

 

 

 

 

The fusing temperature is

In the user programs, set "Fusing

 

 

 

not appropriate.

temperature setting when the bypass

56

 

Images rub off the

 

tray is used" (program 29) to "2 (High)".

 

 

copy easily.

 

 

 

 

Paper damp?

Replace with dry paper. If the unit is

 

 

 

 

not used for long time, remove the

72

 

 

 

paper from the paper tray and store it

 

 

 

 

 

 

 

in its wrapper in a dry location.

 

 

 

 

 

 

 

Printing is not

The fusing temperature is

In the user programs, set "Fusing

 

 

uniform between the

not appropriate.

temperature setting when the bypass

56

 

edges of the paper

 

tray is used" (program 29) to "1 (Low)".

 

 

 

 

and the center.

 

 

 

 

 

 

 

 

 

61