TROUBLESHOOTING AND MAINTENANCE
148
The recipient does not
receive data sent by e-
mail (Scan to E-mail).
Check the Web page to see if a limit has been set for
the size of image files sent using Scan to E-mail (the
factory default setting is "Unlimited"). A limit can be
set from 1 MB to 10 MB. Consult the administrator of
the Web page to select a suitable limit (p.110).
The amount of data that can be sent in one e-mail
transmission is sometimes limited by the administrator
of the mail server. Even if the amount of data sent is
within the limit setting explained above, if it exceeds
the limit set by the administrator of the mail server, the
data will not be delivered to the recipient. Decrease
the amount of data sent in the e-mail transmission
(reduce the number of pages scanned). (Ask your
mail server administrator what the data limit is for one
e-mail transmission.)
Transmission takes a
long time.
When there is a large amount of image information,
the data file is also large and transmission takes a
long time.
Pay attention to the following points when selecting scan settings
to ensure that an image file is created that suits the purpose of
transmission in terms of image quality and file size.
Scan settings are configured in the Web page.
Color mode
Select a color mode that is appropriate for the use of the document to
be scanned so that the file size will not be larger than necessary.
Scanning a document with the color mode set to gray scale or black
and white will yield a smaller file size than scanning in color.
Resolution
For normal text originals, a sufficiently legible image is produced
when the color mode is set to "Mono 2 gradation" and the resolution
is 200 dpi or 300 dpi.
The 600 dpi setting should only be used in cases where high-clarity
image reproduction is required, such as an original that includes
photographs or illustrations. Note that a high-resolution setting will
result in a larger file size and transmission may not be successful if
there is insufficient disk capacity in the server to which the image is
sent (or if the administrator of the server has restricted the file s ize). If
transmission is not successful, you can try such measures as
reducing the number of scanned pages in the file or red ucing the
scan size setting for the original.
Problem Cause and solution