Sharp XLHF201P Troubleshooting chart, E-14, General, CD player, Remote control, Tuner

Models: XLHF201P

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Troubleshooting chart

Troubleshooting chart

Many potential problems can be resolved by the owner without calling a service technician.

If something is wrong with this product, check the following before calling your authorized SHARP dealer or service center.



Possible cause



The clock is not set to

Did a power failure occur? Reset the

the correct time.

clock. (Refer page 11)

When a button is

Set the unit to the power stand-by

pressed, the unit does

mode and then turn it back on.

not respond.

If the unit still malfunctions, reset it.


(Refer page 14)



No sound is heard.

Is the volume level set to “Min”?


Are the headphones connected?


Are the speaker wires disconnected?

CD player




Possible cause

Playback does not start.


Is the disc loaded upside down?

Playback stops in


Does the disc satisfy the standards?

the middle or is not


Is the disc distorted or scratched?

performed properly.



Playback sounds are


Is the unit located near excessive

skipped, or stopped in



the middle of a track.


Is the disc very dirty?



Has condensation formed inside



the unit?




Remote control



Possible cause



The remote control

Is the AC power cord of the unit

does not operate.

plugged in?


Is the battery polarity correct?


Are the battery dead?


Is the distance or angle incorrect?


Does the remote control sensor


receive strong light?




Possible cause



The radio makes

Is the unit placed near the TV or

unusual noises



Is the FM antenna or AM loop antenna


placed properly? Move the antenna


away from the AC power cord if it is


located nearby.




Possible cause



Device cannot be

Is there any MP3/WMA file available?


Is the device properly connected?


Is it an MTP device?


Does the device contain AAC file only?



Playback does not start.

Is it a copyright protected WMA file?


Is it a false MP3 file?

Wrong time display.

Is Variable Bitrate file being played

Wrong file name



Is the File Name written in Chinese or


Japanese characters?

iPod, iPhone or iPad


Possible cause

No sound is produced.

The iPod, iPhone or iPad is not

No image appears on


the TV/monitor.

The iPod, iPhone or iPad is not


properly connected to the unit.


Is the AC power cord of the unit


plugged in?


The video cable is not properly




The TV/monitor’s input selection is not


properly set.


The iPod TV out feature has not been


set to output video.


USB terminal do not support video.



iPod, iPhone or iPad will

The iPod, iPhone or iPad is not making

not charge.

full contact with the connector.


Using iPod (3rd generation).


The iPod or iPhone is not supported.


Refer to page 5 for compatible models.

“This accessory is

The iPhone battery is low. Please

not made to work

charge the iPhone.

with iPhone” or “This

iPhone is not properly docked.

accessory is not


supported by iPhone”


appears on iPhone





Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet (CD pickup, etc.) or on the transmitter on the remote control. Condensation can cause the unit to malfunction. If this happens, leave the power on with no disc in the unit until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the unit.

If problem occurs

When this product is subjected to strong outdoor interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.

If such a problem occurs, do the following:

1Set the unit to the stand-by mode and turn the power on again.

2If the unit is not restored in the previous operation, unplug and plug in the unit again, and then turn the power on.


If neither operation above restores the unit, clear all the memory by resetting it.

Factory reset, clearing all memory

1Press the ON/STAND-BY button to enter the power stand-by mode.

2While pressing down the OPEN/CLOSE button, press the ON/STAND- BY button until “Clear All” appears.


This operation will erase all data stored in memory including clock, timer settings, and tuner preset.

Before transporting the unit

Remove the iPod, iPhone, iPad, USB memory device and disc from the unit. Then, set the unit to the power stand-by mode. Carrying the unit with iPod, iPhone, iPad or USB memory device left docked or discs left inside might damage the unit.


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3/7/2012 10:35:27 AM

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Sharp XLHF201P Troubleshooting chart, E-14, General, CD player, Remote control, Tuner, iPod, iPhone or iPad, Condensation