Using Other Team Functions

Step by Step

Ringing group off?

or

GA:

Program/Service

UCD?

*401=Log on?

or

#401=Log off?

or

F=9:or G=9:

D

Program/Service

UCD?

#402=Not available?

or

*402=Available?

or

G=9;or F=9;

Removing all telephones in call ringing group:

Select and confirm.

Enter the code.

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

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Siemens 500 standard, 3000, 500 basic, 5000 RSM Uniform Call Distribution UCD, Removing all telephones in call ringing group
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5000 RSM, 500 basic, 500 economy, 500 advance, 3000 specifications

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