Using Other Team Functions
Step by Step |
Ringing group off? |
or |
GA: |
Program/Service |
UCD? |
*401=Log on? |
or |
#401=Log off? |
or |
F=9:or G=9: |
D |
Program/Service |
UCD? |
#402=Not available? |
or |
*402=Available? |
or |
G=9;or F=9; |
Removing all telephones in call ringing group:
Select and confirm.
Enter the code.
Uniform Call Distribution (UCD)
If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed.
An incoming call is always assigned to the agent who has had the longest break without a call.
Logging on and off at the beginning and end of your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
Enter the code for "Log on" or "Log off".
To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
Enter the code for "Not available" or "Available".
91
