Questions & Answers

27

Questions & Answers

If you have any questions regarding the use of your phone, you can contact us at www.siemens-mobile.com/mobilescustomercareat any time. In addition to this we have listed some frequently asked questions and answers below.

Question

Possible causes

Possible solution

Phone cannot be

On/Off key not pressed long

switched on.

enough.

 

Flat battery.

Press On/Off key for at least two seconds.

Charge battery. Check charging indicator in the display.

Insufficient standby

Speed search active.

Deactivate speed search (p. 24).

time.

Display illumination switched on.

Switch off display illumination (p. 21).

 

Charging error (charge

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

icon not displayed).

 

2) Charge icon appears after approx. 2 hours.

 

 

3) Charge battery.

 

Contact problem.

Check power supply and connection to the

 

 

phone. Check battery contacts and device

 

 

plug socket, clean them if necessary, then in-

 

 

sert battery again.

 

No mains voltage.

Use different mains power socket, check

 

 

mains voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.

SIM error.

SIM card not correctly inserted.

Check that the SIM card is inserted correctly

 

 

(p. 8).

 

SIM card contacts dirty.

Use a dry cloth to clean the SIM card.

 

SIM card with wrong voltage.

Use 3 V SIM cards only.

 

SIM card damaged (e.g. broken).

Visually inspect the damage. Have SIM card

 

 

replaced by service provider.

No connection to

Weak signal.

Move to higher location, to a window or open

network.

 

space.

 

Outside GSM range.

Check coverage area of service provider.

 

SIM card not valid.

Contact the service provider.

 

New network not authorised.

Try manual selection or select a different net-

 

 

work (p. 24).

 

Network barring is set.

Check barrings (p. 24).

 

Network overloaded.

Try again later.

Phone loses network.

Signal too weak.

Reconnection to another service provider is

 

 

 

automatic (p. 24). Switching the phone off and

 

 

on may speed this up.