28 | Questions & Answers |
Question | Possible causes | Possible solution |
Calls not possible. | 2nd line set. | Set first line ‘(p. 24). |
| New SIM card inserted. | Check for new restrictions. |
| Charge limit reached. | Reset limit with PIN 2 (p. 16). |
| Credit used up. | Load credit. |
Certain uses of the | Call restrictions are set. | Barrings may be set by your service provider. |
phone not possible. |
| Check barrings (p. 24). |
No entries possible in | Phonebook is full. | Delete entries in Phonebook. |
Phonebook. |
|
|
Voice mail does not | Call divert to the mailbox not set. | Set call divert to the mailbox (p. 22). |
work |
|
|
SMS (text message) | SMS memory full. | To free up capacity, delete or file messages |
Tflashing. |
| (SMS). |
Function cannot be | Not supported by service provider | Contact your service provider. |
set. | or registration required. |
|
Memory problems for, Phone memory full. e.g. messages, ring
tones, pictures.
Delete files in the applicable areas and unneeded T9 dictionaries.
No WAP access, no | Profile not activated, profile set- | |
download possible. | tings wrong/incomplete. | essary ask your service provider. |
Message cannot be | Service provider does not support | Check with your service provider. |
sent. | this service. |
|
| Phone number of the service cen- | Set service centre (p. 19). |
| tre is not set or is wrong. |
|
| SIM card contract does not sup- | Contact your service provider. |
| port this service. |
|
| Service centre too busy. | Repeat message. |
| Recipient does not have a com- | Check. |
| patible phone. |
|
EMS pictures and | Recipient's phone does not sup- |
|
sounds not displayed | port EMS standard. |
|
at destination phone. |
|
|
No Internet access | Wrong WAP profile set or settings | Check settings, speak to service provider if |
possible. | wrong, incomplete. | necessary. |
PIN error/ | Three wrong entries. | Enter the PUK (MASTER PIN) supplied with |
PIN2 error. |
| the SIM card according to the instructions. If |
|
| the PUK (MASTER PIN) has been lost, please |
|
| contact your service provider. |