Questions & Answers

125

 

 

 

 

 

 

 

Problem

Possible causes

Possible solution

 

 

 

SIM error.

SIM card not inserted correctly.

Check that the SIM card is inserted correctly (p. 9).

 

 

 

Dirty SIM card contacts.

Clean SIM card with a dry cloth.

 

 

 

 

SIM card with wrong voltage.

Use 3 V SIM cards only.

 

 

 

 

SIM card damaged

Carry out a visual check. Change SIM card at

 

 

 

 

(e.g. broken).

service provider.

 

 

 

No network

Weak signal.

Move higher, to a window or an open space.

 

 

 

connection.

Outside GSM range.

Check service provider's coverage area.

 

 

 

 

Invalid SIM card.

Complain to the service provider.

 

 

 

 

New network not authorised.

Try manual selection or select a different network

 

 

(p. 94).

 

 

 

 

Network call barring is set.

Check network barrings (p. 93).

 

 

 

 

Network overloaded.

Try again later.

 

 

 

Phone loses

Signal too weak.

Reconnection to another service provider is auto-

 

network.

 

matic (p. 94). Switching phone off and on again can

 

 

speed this up.

 

 

 

Calls not possible.

Second line set.

Set first line \(p. 95).

 

 

 

 

New SIM card inserted.

Check for new barrings.

 

 

 

 

Charge limit reached.

Reset limit with PIN2 (p. 38).

 

 

 

 

Credit used up.

Load credit.

 

 

 

Certain uses of

Call restrictions are in place.

Barrings can be set by service provider.

 

 

 

phone not possible.

 

Check barrings (p. 93).

 

 

 

Impossible to make

Phonebook/Addressbook is full.

Delete entries in Phonebook /Addressbook

 

 

 

entries in Phone-

 

(see Standard functions, p. 14).

 

 

 

book/Addressbook.

 

 

 

 

 

Voice message not

Call divert to mailbox not set.

Set call divert to mailbox (p. 61).

 

 

 

functioning.

 

 

 

 

 

ãflashes to indi-

SMS memory is full.

Delete (see Standard functions, p. 14) or file SMS

 

cate an SMS.

 

(p. 46).

 

 

 

äflashes to indi-

MMS memory full.

Delete MMS (see Standard functions, p. 14).

 

 

 

cate an MMS.

 

 

 

 

 

åflashes to indi-

Phone memory full.

Delete messages, pictures, videos, games or

 

 

 

cate an MMS.

 

applications.

 

 

 

Function cannot

Not supported by service pro-

Contact your service provider.

 

 

 

be set.

vider or registration required.

 

 

 

 

Capacity problems

Phone memory full.

Delete files in the relevant areas. You can use the

 

with, for example,

 

memory assistant to delete specific files (p. 85).

Games & More, ring-

 

 

 

 

 

tones, pictures,

 

 

 

 

 

videos, SMS archive.