Questions & Answers | 125 |
Questions & Answers
If you have any questions on the use of your phone, you can contact us at www.siemens.com/mobilephonescustomercare around the clock. As further help we have listed below some frequently asked questions and answers.
Problem | Possible causes | Possible solution |
Phone cannot be | On/Off key not pressed long |
switched on. | enough. |
| Flat battery. |
Press On/Off key for at least 2 seconds.
Charge battery. Check charging indicator in the display.
| Battery contacts dirty. | Clean contacts. |
| See also below under “Charging |
|
| error”. |
|
Standby time is too | Frequent use of organiser and | Restrict use if applicable. |
short. | games. |
|
| Fast search activated. | Deactivate speed search (page 96). |
| Display illumination switched on. Switch off display illumination (page 80). | |
| Unintentional keystrokes (illumi- | Activate key lock (page 93). |
| nation!). |
|
Charging error | Battery totally discharged. | 1) Plug in charger cable, battery is on charge. |
(charge icon not |
| 2) Charge icon appears after approx. 2 hours. |
displayed). |
| 3) Charge battery. |
| Temperature out of range: | Make sure the ambient temperature is right, wait |
| +5 °C to +45 °C. | for a while, then recharge. |
| Contact problem | Check power supply and connection to the |
|
| phone. Check battery contacts and telephone |
|
| connection socket, clean them if necessary, then |
|
| insert battery again. |
| No mains voltage. | Use different mains power socket, check mains |
|
| voltage. |
| Wrong charger. | Only use original Siemens accessories. |
| Battery faulty. | Replace battery. |
|
|
|
SIM error. | SIM card not inserted correctly. | Check that the SIM card is inserted correctly |
|
| |
| Dirty SIM card contacts. | Clean SIM card with a dry cloth. |
| SIM card with wrong voltage. | Use 1.8 or 3 V SIM cards only. |
| SIM card damaged (e.g. | Carry out a visual check. Have service provider |
| broken). | change the SIM card. |