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Questions & Answers

Questions & Answers

If you have any questions on the use of your phone, you can contact us at www.my-siemens.com/customercarearound the clock. As further help we have listed below some frequently asked questions and answers.

Problem

Possible causes

Possible solution

Phone cannot be

On/Off key not pressed long

Press On/Off key for at least two seconds.

switched on.

enough.

 

 

Flat battery.

Charge battery. Check charging indicator in the display.

 

Battery contacts dirty.

Clean contacts.

 

See also below under “Charging

 

 

error”

 

Too little standby

Frequent use of organiser and

Restrict use if necessary.

time.

games.

 

 

Fast search activated.

Deactivate fast search (p. 74).

 

Display illumination on.

Switch off display illumination (p. 61).

 

Unintentional keystrokes

Activate key lock (p. 64).

 

(illumination!).

 

Charging error

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

(charge icon not

 

2) Charge icon appears after approx. 2 hours.

displayed).

 

3) Charge battery.

 

Temperature out of range:

Make sure the ambient temperature is right, wait for

 

+5 °C to +40 °C.

a while, then recharge.

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and phone connection

 

 

socket, clean them if necessary, then insert battery

 

 

again.

 

No mains voltage.

Use different mains power socket, check mains

 

 

voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.

 

 

 

SIM error.

SIM card not inserted correctly.

Check that the SIM card is inserted correctly (p. 9).

 

Dirty SIM card contacts.

Clean SIM card with a dry cloth.

 

SIM card with wrong voltage.

Use 3V SIM cards only.

 

SIM card damaged

Carry out a visual check. Change SIM card at

 

(e.g. broken).

service provider.