126Questions & Answers
| Problem | Possible causes | Possible solution |
| Text message cannot | Service provider does not support | Contact your service provider. |
| be sent. | this service. |
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| Phone number for service center not | Set service center (page 59). |
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| set or incorrect. |
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| SIM card contract does not support | Contact your service provider. |
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| this service. |
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| Service center overloaded. | Repeat message. |
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| Recipient does not have a compati- | Check. |
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| ble phone. |
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| EMS pictures and | Destination phone does not support |
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| sounds not displayed | the EMS standard. |
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| at destination phone. |
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| No Internet access | Incorrect WAP profile set, or wrong | Check settings or ask contact service |
| possible. | or incomplete settings. | provider. |
| PIN error/ | Three wrong entries. | Enter the PUK (MASTER PIN) supplied |
| PIN2 error. |
| with the SIM card according to the instruc- |
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| tions. If the PUK (MASTER PIN) has been |
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| lost, please contact your service provider. |
| Phone code error. | Three wrong entries. | Contact Siemens Service (page 127). |
| Service provider | No authorization for this service. | Contact your service provider. |
| Code failure. |
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| Too few/too many | Functions may have been added or | Check with your service provider. |
| menu entries. | deleted by the service provider via |
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| the SIM card. |
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| No fax possible. | Wrong settings in the PC. | Check settings (page 99). |
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| No authorization for this service. | Contact your service provider. |
| Charge meter does | Charge pulse is not transmitted. | Contact your service provider. |
| not work. |
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| Damage |
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| Severe shock. | Remove battery and SIM and | |
| Phone became wet. | Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry | |
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| connector contacts thoroughly. Stand mobile upright in an air current. Do not dis- | |
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| mantle the phone! |
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| Reset all settings to factory default (see also page 92): * # 9 9 9 9 # A | ||