20
Call Queuing
This feature allows a 2nd call to camp on your extension when you are busy
on a call. The caller will receive ringing tone instead of busy tone.
Activate Call Queuing
- press Call Queue key
-Call Queue LED is on
When you are busy on a call and a 2nd call arrives it will be signalled by the
flashing of your Call Pickup LED, and on all other digital instruments in your
Pickup Group. A ping ring will also alert you to the 2nd call.
If you do not use the Call Pickup feature to answer the 2nd call then the call
will be routed to your Call Forward Preset destination which could be your
Voice Mail.
NB Please ensure that the Call Queue key is also activated on the
Executive’s extension so that the Executive’s 2nd call can be
answered by the Secretary.