Call Queuing

This feature allows a 2nd call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone.

Activate Call Queuing

-press Call Queue key

-Call Queue LED is on

When you are busy on a call and a 2nd call arrives it will be signalled by the flashing of your Call Pickup LED, and on all other digital instruments in your Pickup Group. A ping ring will also alert you to the 2nd call.

If you do not use the Call Pickup feature to answer the 2nd call then the call will be routed to your Call Forward Preset destination which could be your Voice Mail.

NB Please ensure that the Call Queue Executive’s extension so that the answered by the Secretary.

key is also activated on the Executive’s 2nd call can be

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Siemens T25 operating instructions Call Queuing

Contents

Hicom Hicom 300 Digital User Guide Index Optional Features Index cont’d Introduction Dial Executive / Dial Secretary Dial Executive or Secretary Press Dial Exec / Dial Sec key Answering Calls for Executive/s Intercom Intercom Call from Executive Ring Transfer Representative Secretary Rep Secretary LED is on Representative Secretary cont’dChange Representative Secretary number Press Programme key Press Call Forward key twice Call Forwarding PresetProgram Preset Extension Number Press Programme key Call Forwarding Preset cont’d Change Preset Extension Number Press Programme key Press Call Forward key once only Call Forwarding VariableActivate Call Forwarding Press Programme key Dialling the Switchboard Internal and External DiallingHandset operation Handsfree operation Press Call Pickup key Call Pick UpActivate Call Pick Up Retrieve a Parked Call Call ParkPark a Call Call Transfer Transfer to a Free Extension Announcing the CallTransfer to a Free Extension Call not Announced Transfer to a Busy Extension Transfer using the Dial keys Call Transfer cont’dReturn to Caller Press Trsfer Return key Activate Enquiry Call Activate Enquiry Call using the Dial keysEnquiry Call Call Queuing Alternating between Calls Press Call Pickup key Press Pickup Exec key Transfer 2nd Caller Transfer a Second CallerAnswer 2nd Caller Activate a 3 Way Conference Activate a 3 Way Conference using the Speed Dial keysWay Conference Call Back Activate Call Back BusyPress Call Back key Activate Call Back No answer Cancel Call Back Press Call Back key Call Back cont’dCall Back Message Request Message Waiting LED is on Press Message Waiting key External Line Reservation Activate External Line Reservation Call Forwarding Preset Call Forwarding Preset cont’d Call Forwarding Variable Cancel Follow Me At the remote extension Follow MeActivate Follow Me Call Forward LED on Unlock your Extension Electronic Telephone LockLock your Extension Cancel Mobile Class of Service Mobile Class of ServiceActivate Mobile Class of Service System Abbreviated Dialling Use the System Abbreviated Dialling Dial numbers Individual Abbreviated DiallingProgramme numbers Speed Dialling Speed Dial keys DialDirect Station Select DSS Programme Speed Dial and DSS numbers Press Programme key Speed Dialling cont’d Set T29 add-on Dialler Stored Number Redial Store a NumberPress Save Number key Redial the Number Press Save Number key Cancel Do Not Disturb Do Not DisturbActivate Do Not Disturb Do Not Disturb LED is on Executive Override Call TraceActivate Executive Override Activate Call Trace Cancel Timed Reminder Timed ReminderSet Timed Reminder e.g pm Display Timed Reminders Change Speech Volume Night ServiceKey Settings +