Resources 129
Resources
Cannot Connect to the 3G/4G Network
●Ensure your computer is connected to the device (through the USB to Micro B cable or Wi-Fi).
See “How Do I Connect to Wi-Fi?” on page 116 or “Making a Tethered Connection” on
page 27.
●Try the tips in “Improving Signal Strength” on page 120.
●Check the WAN Mode setting (Advanced settings > WAN > Setup). For example, if it’s set to
4G only, you won’t be able to connect if:
䡲You have 4G coverage, bu t you’re roaming.
䡲You don’t have 4G coverage.
●If you’re roaming, ensure that 3G roaming is enabled.
In the Roaming Information window or from Advanced settings > WAN > 3G, select Allow 3G
Roaming.
Note:
Roaming charges may apply.
●Check with Sprint — a network or account problem may be preventing your device from
obtaining service.
Sprint Location Services Aren’t Working or Don’t Seem to Be Available
Ensure that GPS is enabled. See “Enabling GPS” on page 56.
For best results, minimize the number of obstructions between your device and the GPS satellites.
GPS Fix Not Available
Ensure you have a clear view of the sky; if you’re in a forested area, or in or near tall buildings,
move to another location.
To retry a fix, click Retry Now. Otherwise, click Cancel.
Cannot Check for Updates
Ensure your device is connected to the AC charger or computer, through the USB to Micro B
cable.
Note:
If you’ll be using USB for data transfer (and not just for charging the device), you must install the
device driver. See “Making a Tethered Connection” on page 27.
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds
Check that sounds are not turned off through the Mute switch on the device. See “Mute Switch”
on page 17.