TROUBLESHOOTING
1)Software Installation Problems
a)Make sure the FlashLink Data Logger is not connected to the PC.
b)Close all applications and shut down the PC completely. Restart the computer* and install the software again.
c)If you are still experiencing problems installing the software contact DeltaTRAK Inc., Technical Support for assistance.
2)FlashLink Communication Problems
a)Always start the
b)Verify that the FlashLink Data Logger and the data cable, or the FlashLink Data Logger and PC parallel port (i.e. if directly connected) are firmly connected. Click on the Current Status icon to check the connection.
c)Replace the data cable that connects the FlashLink Data Logger to the PC parallel port. Click on the Current Status icon to check the connection.
d)Disconnect the FlashLink Data Logger and restart the PC*. Start the In- Transit FlashLink Software, reconnect the FlashLink Data Logger and click on Current Status icon.
e)If you are still experiencing problems establishing communication contact DeltaTRAK Inc., Technical Support for assistance.
*If problems persist, push “Ctrl + Alt + Delete” keys at the same time once and “End Task” on all programs in list except “systray” and “explorer” then retry.
Page 34
