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SMC Networks SMC7904BRB2 manual Troubleshooting Chart, Symptom, Action

Models: SMC7904BRB2

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	TROUBLESHOOTING

Troubleshooting Chart

Symptom	Action

Management Problems

Cannot connect	• Be sure to have configured the Barricade with a valid
using the web	IP address, subnet mask, and default gateway.
browser	• Check that you have a valid network connection to the
	Barricade and that the port you are using has not been
	disabled.
	• Check the network cabling between the management
	station and the Barricade.

Forgot or lost	• Press the Reset button on the rear panel (holding it
the password	down for at least 10 seconds) to restore the factory
	defaults.

A-3

Image 115

SMC Networks SMC7904BRB2 manual Troubleshooting Chart, Symptom, Action

Contents

Page Page August From SMC’s line of award-winning connectivity solutionsRouter with built-in ADSL2/2+ Modem 38 TeslaTrademarks LIMITED WARRANTY LIMITED WARRANTY Increase the separation between the equipment and receiver COMPLIANCESFederal Communication Commission Interference Statement Reorient or relocate the receiving antennaCOMPLIANCES EC Conformance DeclarationCOMPLIANCES Safety Compliance Wichtige Sicherheitshinweise GermanyCOMPLIANCES Introduction TABLE OF CONTENTSInstallation Configuring Client PCTABLE OF CONTENTS Configuring the BarricadeTMTroubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 TABLE OF CONTENTS viiiCHAPTER INTRODUCTION Features and BenefitsAbout the Barricade Shared IP Address ApplicationsWired LAN Internet AccessVirtual Private Network VPN Virtual ServerDMZ Host Support SecurityPoint-to-Point Tunneling Protocol - Provides a secure tunnel for remote client access to a PPTP security gateway. PPTP includes provisions for call origination and flow control required by ISPs Package Contents CHAPTER INSTALLATIONHardware Description System RequirementsFigure 2-1. SMC7904BRA2 Rear Panel SMC7904BRA2 contains the following ports on the rear panelDescription Figure 2-2. SMC7904BRB2 Rear Panel SMC7904BRB2 contains the following ports on the rear panelDescription Description LED Indicators SMC7904BRA2Figure 2-3. SMC7904BRA2 Front Panel StatusDescription LED Indicators SMC7904BRB2Figure 2-4. SMC7904BRB2 Front Panel StatusConnect the System ISP SettingsConnect the ADSL Line Connect the Power Adapter Attach to Your Network Using Ethernet CablingConnection Illustration The connection diagram shows how to connect the BarricadeCONNECT THE SYSTEM INSTALLATION 2-10CHAPTER 3 CONFIGURING CLIENT PC TCP/IP ConfigurationDial-Up Connections WindowsProperties Obtain IP Settings from Your Barricade Disable HTTP ProxyAccessories/ Command Prompt Your computer is now configured to connect to the Barricade 4. Close the Command Prompt windowCONFIGURING CLIENT PC Windows XP Obtain IP Settings from Your Barricade System Preferences Configuring Your Macintosh ComputerInternet Explorer 3. Uncheck all check boxes and click OK CONFIGURING YOUR MACINTOSH COMPUTERCONFIGURING CLIENT PC 3-10CHAPTER CONFIGURING THE BARRICADETM CONFIGURING THE BARRICADETM Navigating the Management InterfaceNAVIGATING THE MANAGEMENT INTERFACE Making Configuration ChangesTime Zone SETUP WIZARDSETUP WIZARD Parameter SettingParameter Setting - Country or ISP Not Listed Description Click NEXT to continue to the “Confirm” settings screenPPPoE ParameterDescription Click NEXT to continue to the “Confirm” settings screenPPPoA Parameter1483 Bridging DHCP Description 4-101483 Bridging Static ParameterDescription 4-111483 Routing ParameterDescription 4-12Bridging ParameterParameter 4-13SETUP WIZARD 1483 Routing DHCPDescription 4-14Confirm ParameterParameter 4-15If the parameters are correct, click FINISH to save these settings SETUP WIZARDEach main menu item is described in the following table Configuration parameters4-16 There are 13 main menu items located on the left side of the screenDDNS 4-17Menu DescriptionTime Settings 4-18SYSTEM Password Settings 4-19CONFIGURATION PARAMETERS Remote Management 4-20The following three items are configurable ATM PVC Clone MAC DNS 4-21CONFIGURATION PARAMETERS ATM PVC 4-22Click on the desired VC to configure the connection parameters VC. Encapsulation specifies how to handle multiple protocols atParameter 4-23ATM Interface 1483 BridgingParameter 4-24terminated. This setting only applies when the Connect Type PPPoADescription 4-251483 Routing ParameterDescription 4-26PPPoE ParameterDescription 4-27IP Over RFC1483 bridged ParameterCONFIGURING THE BARRICADETM 4-28Clone MAC Address CONFIGURATION PARAMETERS 4-29Parameter 4-30Description VLAN 4-31Configure the VLAN settings in this screen 4-32VLAN Profile CONFIGURATION PARAMETERS 4-33Address Mapping 4-34The more common TCP service ports include 4-35Virtual Server Special Application 4-36CONFIGURATION PARAMETERS 4-37NAT Mapping Table ROUTING 4-38Static Route Parameter 4-39Description Poison Reverse 4-40Routing Table 4-41Parameter Description FIREWALL 4-42Access Control 4-433. Click OK and then click SAVE SETTINGS to save your settings 4-44To create a new access control rule 2. Define the appropriate settings for client PC servicesMAC Filter 4-45CONFIGURING THE BARRICADETM 4-46URL Blocking CONFIGURATION PARAMETERS 4-47Schedule Rule CONFIGURING THE BARRICADETM 4-482. Define the appropriate settings for a schedule rule 3. Click OK and then click SAVE SETTINGS to save your settingsIntrusion Detection Intrusion Detection Feature 4-49CONFIGURING THE BARRICADETM 4-50Stateful Packet Inspection 4-51Parameter 4-52Defaults Connection PolicyDoS Criteria and Port Scan Criteria 4-53that will cause the software to stop deleting half CONFIGURING THE BARRICADETM 4-54SNMP 4-55Select the SNMP Operation mode from the drop down menu CONFIGURATION PARAMETERSCommunity 4-56Parameter 4-57unauthorized individuals from accessing information on your system TrapUPNP 4-584-59 Click Add traffic class to set the parameter details 4-60CONFIGURING THE BARRICADETM Traffic MappingCONFIGURATION PARAMETERS 4-61Traffic Statistics ADSL 4-62ADSL Parameters ADSL Status 4-63Interleaved Path FEC Correction 4-64The number of Fast Path Cyclic Redundancy Check errors Parameter DescriptionDDNS 4-65TOOLS 4-66Ping Utility Trace Route Utility 4-67Configuration Tools 4-68Firmware Upgrade 4-69Reset 4-70Scroll down to view more information on the Status screen 4-71CONFIGURATION PARAMETERS STATUSCONFIGURING THE BARRICADETM 4-72Description 4-73The following items are included on the Status screen ParameterMACINTOSH Finding the MAC address of a Network Card4-74 WINDOWS NT4/2000/XPAction APPENDIX A TROUBLESHOOTINGTroubleshooting Chart SymptomAction Troubleshooting ChartSymptom TROUBLESHOOTINGSymptom Troubleshooting ChartAction TROUBLESHOOTING Ethernet Cable APPENDIX B CABLESRJ-45 Port Connection Figure B-1. RJ-45 Ethernet Connector Pin NumbersPin Assignments Straight-Through WiringCrossover Cable Pin Assignments Crossover WiringFigure B-2. RJ-11 Connector Pin Numbers ADSL CableADSL CABLE Wire Color Signal NameFigure B-3. RJ-11 Pinouts ATM Features APPENDIX C SPECIFICATIONSPhysical Characteristics Ports ADSL FeaturesWeight 500 g Input Power 12 V 1 A IEEE Standards Security FeaturesLAN Features Temperature IEC