SMC Networks SMC9452TX Solutions for Common Problems

ROUBLESHOOTING

Solutions for Common Problems

Problems are often caused by cabling err ors, conflicts with other

devices installed in the same computer, or software that has been

configured incorrectly. If you encounter a problem with the EZ

Card 1000 network card, use the following checklists to identify and

correct the problem.

If your computer cannot find the EZ Card 1000, or the network

driver does not install correctly, check the following items before

contacting SMC Technical Support.

◆Make sure the card is securely seated in the PCI slot. Check for

any hardware problems, such as physical damage to the card’s

edge connector.

◆Try the card in another PCI bus-master slot. If this fails, test with

another EZ Card 1000 card that is known to operate correctly.

◆Check for resource conflict in the PCI configuration. See section

“PCI Compatibility” in this chapter.

◆Make sure your computer is using the latest BIOS available.

◆If there are other network cards in t he computer, they may be

causing conflict. Remove all other cards from the computer and

test the EZ Card 1000 separately.

◆Check for a defective computer or PCI bus by try ing the

network card in another computer that is known to operate

correctly.