Voicemail
Your PABX system is equipped with a voicemail system and there is a one voicemail box per extension number by default.
When a call is made to your extension and it is either not answered within a period of time determined by your system administrator, or busy because you are on another call then the call will be answered by the voicemail system.
The caller will be promoted to leave a message which you can retrieve either via your phone, the PABX web interface, or
Accessing Voicemail
Your system manger should have informed you of your initial voicemail PIN which will be required to access your voicemail account. If you do not have this, you may obtain it from the my phone area of your PABX logon (See Using the Web Interface).
Your voicemail PIN should be changed to a secure code that you can remember. This can be done from the web interface, or using a phone keypad.
To access voicemail simply dial your internal voicemail number from your internal extension phone.
The default number to access your own voicemail is 8500, but your administrator may have set this to something different on your system. This voicemail interface “knows” your voicemail box from the extension you are calling on, and will tell you the extension number when you call, and hen ask for your password, or PIN.
There is a second interface to voicemail which does not decide on the mailbox from the calling phone, but instead prompts you for your extension number. This is accessed using 8501 by default, but again, may be something else on your system. This is useful when you wish to check your voicemail whilst at another desk.
With either interface, you should enter your PIN number, followed by the hash (#) key to gain access to your account.
On entry, you will be told how many messages you have and given a range of options.
Configuring Voicemail
Voicemail options are set from within the mailbox options
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