Appendix F Troubleshooting
For help on SocketScan, tap Start Help on a Pocket PC, or tap on the 
icon on a Palm device.
SYMPTOM:
I get the “No Scanner Detected” 
icon in the task tray of my Windows device and can’t trigger the laser or scan any bar codes.
POSSIBLE REASON | SOLUTION |
Your mobile computer is not | Make sure the Cordless Hand |
connected to the Cordless Hand | Scanner is on and in range and |
Scanner. | has enough battery power. Try to |
| reconnect. |
SYMPTOM:
When I try to scan, the laser activates, but no data appears on my screen, and the laser eventually turns off.
POSSIBLE REASON | SOLUTION |
The scanner is too close or too | Practice so you get accustomed |
far from the bar code. | the most effective distance and |
| scanning angle. |
The bar code is incorrectly | Try scanning a bar code that is |
formatted or poorly printed. | correctly formatted or printed well, |
| such as on a retail package. |
The bar code symbology may be | Use Scan Demo for Windows |
disabled or not supported by the | Mobile or the Test screen for Palm |
Cordless Hand Scanner. | OS to identify the symbology. If |
| needed, enable the symbology by |
| using Symbology Selector for |
| Windows Mobile or the Symbology |
| screen for Palm OS. |
SYMPTOM:
My mobile computer cannot find the Cordless Hand Scanner, and/or I get an error message saying that there are connection problems.
POSSIBLE REASONS | SOLUTION |
You are too far from the Cordless | Move the devices closer together, |
Hand Scanner. | within a range of |
The Cordless Hand Scanner is | Turn on the Cordless Hand |
not turned on. | Scanner. |
You have assigned another | Remove any settings that assign |
device as your favorite or default | another device as your favorite |
Bluetooth serial device. | Bluetooth serial device. |
APPENDIX F: TROUBLESHOOTING 69