Sonance DAB1 TROUBLESHOOTING

61

DAB1 DISTRIBUTED AUDIO SYSTEM

TROUBLESHOOTING

KEYPADS

Problem Solution

Keypad does not backlight a) Make sure backlight jumper is in place.

b) (C4630 SE Numeric Keypad) Make sure 14-pin ribbon connector is properly

connected between Main and Numeric Keypad. See page 20.

Keypad backlight is too bright Confirm proper Keypad Backlight Jumper position. See pages 20 and 22.

IR receiver Keypad a) Eliminate interference from light sources, (sunlight, halogen, fluorescent, etc.)

does not work that may be interfering with or locking-up the IR receiver.

b) Move Keypad away from source of interference.

c) (C4630 SE Main Keypad) Remove the IR receiver from the keypad and

mount it in a different location.

POWER

Problem Solution

System will not power up a) Confirm that the AC ON LED is illuminated. If it isn’t, make sure that the power cord is

firmly plugged-into the DAB1’s POWER CONNECTOR and into a live AC outlet.

b) Keypad button is stuck under bezel, causing continuous IR code transmission.

Keypads 4 – 6 will not power up Switch the ZONE 4 – 6 KEYPAD POWER switch on the DAB1 rear panel to the

INTERNAL position.

Source components plugged into POWER switches on components must be in ON or STANDBY position.

switched outlets do not turn ON

when the system is turned ON

DAB1 locks-up (zones will not Eliminate AC power line noise by connecting DAB1 AC cord to a power

turn ON or OFF) or acts erratically conditioner.

AUDIO

Problem Solution

No audio from source a) Is the source ON?

b) Is the source’s line audio out connected to appropriate Source

Input

(not

Source

Output

) on the DAB1? See page 12.

c) Is source playing?

Contents

Main Page 11.. RReeaadd IInnssttrruuccttiioonnss All these safety and operating 22.. RReettaaiinn IInnssttrruuccttiioonnss These safety and operating 33.. HHeeeedd WWaarrnniinnggss All warnings on the unit and in the 44.. FFoollllooww IInnssttrruuccttiioonnss All operating and use instructions Important Safety Information TABLE OF CONTENTS Page Introduction DAB1 Features Figure 1: DAB1 Distributed Audio System Audio: Control: Box Contents Your DAB1 Home Audio System box should contain the following items: Unpacking Placement Ventilation and Airflow System Overview Control Considerations Head End Considerations Source 3 (Satellite Radio) Source 2 (AM/FM Tuner) Source 1 (CD Changer) Figure 2: Typical DAB1 System Zone 1 Zone 2 Zone 3 Figure 3: DAB1 Front and Rear Panels Zone Considerations Connecting the DAB1 Power Connections Replacing the AC Fuse Antenna Connections Audio Source Connections Figure 6 Speaker Connections / Zone Line Output Connections NOTE: The keypad and remote control M controls function ONLY in the V Figure 8: Zone Line Outputs, Speaker Outputs and Line Output Fixed/Variable Switches Figure 7: Wiring the Removable Speaker Connectors Figure 9: Using a High-Power Amplifier in a Zone L R A CH1 CH2 ALL CH CH RS-232 IR Connections Figure 11: IR Connections only Control Output, Control Input and Sync Connections Appendix 1: Party Mode Figure 12: Control Input/ Output and Sync Connections Paging Connections Figure 12, RS-232 Connection RS-422 Por t Figure 13: Paging Connections Keypad Controllers Using the DAB1 with Sonance Navigator K1 and K2 Programmable Keypads, Appendix 1 C4630 SE Main and Numeric Keypad Main Keypad Front Panel A. B. Figure 15, opposite Figure 17 Figure 16B Figure 16A Figure 19: Keypad Ribbon Cable Figure 18: C4630 SE Keypad Backlight Jumper Figure 20 Figure 21 Insert Tool Into Openings Remove Bezel and Source Buttons Figur e 20: Removing the S from the Main Keypad Figure 21: SOURCE Button Tabs DAB1 Keypad Appendix 1: Party Mode Figure 24 Figure 23 IR Connections Figure 25: Replacing DAB1 Keypad Source Labels Keypad Connections 2 1 See page 49 for additional information about connecting K1 and K2 programmable keypads. Figure 27 DAB1 IR Remote Control Figure 29 Figure 29: DAB1 IR Remote Control ) DAB1 Front Panel Controls and Indicators Figure 30 ) Figure 30: DAB1 Front-Panel Sonance Control Manager Software NOT Installing the Sonance Control Manager Software Transferring System Information to the DAB1 Figure 31 Figure 33 Figure 32 Updating the Sonance Control Manager Software and Firmware Figure 34: F Figure 35: Upgrade Firmware Warning Screen Creating a New DAB1 System Figure 36 Figure 38 Figure 37 Figure 36: ADD DEVICE Box Figure 39: JOB INFO Screen DEALER Tab Figure 40: JOB INFO Screen CLIENT Tab Figure 41: The S Setting Up a Zone Setting Up Sources NOTE: When a Zone Output Fixed/Variable button is in the F Transferring System Information to a DAB1 Figure 43 Figure 43: SOURCE SETUP Screen Programming Keypad Macros for the DAB1 Device Screen Figur e 44: D Internal Commands General Macro Programming Notes: Building Macros Figure 44, Figure 45: Zone 1 Programming Screen Figure 46 Figure 43 The Macro Editor Screen Figur e 46: M Macro Command Types Figure 45 IR Connections PROGRAMMED IR OUTPUT PORT SELECTOR Figure 48: Dragging Commands into the M Figure 47: MACRO EDITOR Screen with IR COMMAND LIBRARY Selected MODIFYING THE IR LIBRARY Figure 49 Figure 50 Figure 49: IR Library Manager Figure 50: USER.CML IR Library Folder After Import Process EDITING IR COMMANDS IN THE USER IR LIBRARY Figure 51 Figure 52 Figure 49 ADDING IR CODES TO THE USER IR LIBRARY WITH THE OPTILINQIR LEARNER Page W Figure 55 Figure 56: IR Library HEX VIEW Tab and HEX CODE Window Figure 57 Figure 56 Figure 57: INTERNAL COMMAND Window Figure 58: S Figure 59: TIME DELAY Macro Window Figure 14 Figure 60 Figure 60: RS-232 M Figure 61: RS-232 M Figure 62 Figure 63 Figure 61 Figure 62: RS-232 M Figure 63: STOP MACRO Window Figure 64: R Figure 65: Drag Command Into Bracket Figure 65 Controlling the DAB1 via RS-232 (Inbound Serial Control) OR Note: The DAB1 is capable of one-directional serial operation (either ) ONLY. Placing a single RS-232 command in any macro will automatically configure the DAB1 as an DAB1 Inbound Serial Protocol (fixed) DAB1 Inbound Serial Commands Inbound Serial Control of DAB1s in Multi-Unit Systems DAB1 Status Queries S Note: Requires firmware version v2.0 or higher Expanded Control Features :P . Using the DAB1 with Sonance NavigatorK2 and K1 Programmable Keypads K2 CONNECTOR K1 CONNECTOR PIN #7 PIN #5 PIN #4 Expanded Control Features Figure 72: EXTRA COMMANDS Screen Programming DAB1 Keypad Macros Appendix 2: Programming Extra Command Volume Control Macros Figure 46 T riggering DAB1 E Figure 73 C DAB1 E Figure 74 Getting System Configuration Information Generating a System Configuration Report WordPad Notepad Figure 75 Finding RS-232 Commands in Macros Figure 76: S Showing RS-232 Macro Commands Appendix 1: Party Mode Sync Connections -H - Note: The factory-programmed P Figure 78: Programming Party Mode Turn-OFF, Steps 4 7 Programming a K2 Keypad to Activate P System Figur e 80: Programming a K2 Keypad f or P Figure 81 igure 80 Figure 79 Figure 81: Programming a K2 Keypad for P Figur e 82: Prog ramming a K2 Keypad f or P Figure 83: Programming a K2 Keypad for P Appendix 2: Programming EXTRA COMMAND Volume Control Macros Figure 72 Figure 84: Programming EXTRA COMMAND Volume Control Macros Figure 84 Specifications: Audio Performance FM Tuner Performance AM Tuner Performance Specifications (continued): TROUBLESHOOTING Input Output Page Page Page Technical Assistance and Service Limited Warranty Coverage (U.S.A. Only) EXCLUSIONS AND LIMITATIONS