Sonic Alert B31540-02 manual Telecommunications Billing Integrator Features

is made available to the external billing application.

TBI depends on the Oracle Telecommunications Service Ordering (TSO) solution. The TSO solution leverages multiple components in the Oracle E-Business Suite (EBS) to enable telecommunications service providers to add, change, move or disconnect telecommunication services.

Telecommunications service providers also use Oracle EBS to conduct post-sale interactions with customers, such as processing service requests and billing inquiries. Oracle EBS provides information on customers, accounts, products and sales orders which is replicated and synchronized in the external billing applications. Oracle TBI provides the customer care agent with the bill summary information and actual customer bill images from the billing application. It provides bill summary data in Oracle Contact Center. Oracle TBI thus addresses the need for fast and efficient access to billing information and EBS data.

Telecommunications Billing Integrator Features

The key features of TBI are:

•Information Exchange: TBI enables exchange of information between Oracle EBS and external billing applications. TBI publishes details on accounts, products, and sales orders to the external billing applications and Oracle EBS receives acknowledgements for the published messages.

•Integration with multiple billing systems: TBI can integrate with multiple heterogeneous billing applications simultaneously.

•Status Tracking: TBI integrates with the Oracle Collaboration History to monitor communication between EBS and the billing applications. TBI uses Collaboration History to:

•Support integration with multiple heterogeneous billing systems. TBI uses Collaboration History to determine if each of the billing application has successfully created accounts and orders. It checks the account messages and sales order messages in Collaboration History.

•Ensure that order information is published to billing systems only after each billing system has successfully created a party and account.

•Publish updates to party and account relevant to the billing system.

•Track the status of each message that is published to the external billing application.

•Allow users to query for specific collaborations by account numbers, order numbers, or product/item numbers. Users can view the contents of the messages being published and the history of the events.

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