Sonos ZP100 setup guide Check the firewall, Check the router, Check the wiring

14 Sonos ZonePlayer ZP100 Setup Guide

1.Check the firewall

Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves the problem, then you should configure your firewall to work with the Sonos music system. You can go to our Website at http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try step 2.

2.Check the router

You can bypass your router’s switch to determine whether there are any router configuration issues (note that the ZonePlayer and the computer still have Internet access in this configuration):

•Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.

•Temporarily remove any other components that are wired to your network.

•Connect an Ethernet cable from the computer directly to the back of the ZonePlayer, and then connect another Ethernet cable from the ZonePlayer directly to one of the LAN ports on your router.

•When you make a change to your network configuration, you may need to power cycle the ZonePlayer by unplugging the power cord, and then plugging it back in.

•If you are not using a router, see http://faq.sonos.com/norouter.

3.Check the wiring

Check the link/activity lights on both the router and the ZonePlayer. They should be green, and there should be blinking activity lights.

•If the green link lights are not lit, try connecting to a different port.

•If the link lights still do not light, try connecting a different Ethernet cable.

If you are still experiencing problems, please contact the Sonos Customer Service Center.