Troubleshooting

Problems and remedies

Should you encounter a problem with your system, do the following:

1Make sure the power cord and speaker cords are correctly and firmly connected.

2Find your problem in the troubleshooting checklist below and take the indicated corrective action.

If the problem persists after doing all of the above, consult your nearest Sony dealer. Note that if service personnel changes some parts during repair, these parts may be retained.

GeneralThere is no sound.

Press VOLUME +.

Make sure the headphones are not connected.

Check the speaker connections (page 7).

The system is in pause mode or in slow-motion play mode. Press H (or NX on the unit) to return to Normal Play.

Set “SPDIF Output” under “SPDIF Setup” in “Audio Setup Page” to other than “SPDIF Off.”

There is severe hum or noise.

Move the system away from the source of noise.

Connect the system to a different wall outlet.

Install a noise filter (commercially available) to the power cord.

The remote does not function.

Remove the obstacle.

Move the remote closer to the system.

Point the remote at the system’s sensor.

Replace the batteries (R6/size AA).

Locate the system away from the fluorescent light.

There is acoustic feedback.

• Reduce the volume.

• Move the microphone away from the speakers or change the direction of the microphone.

The color irregularity on a TV screen persists.

• Turn off the TV set once, then turn it on after 15 to 30 minutes. If the color irregularity still persists, place the speakers farther away from the TV set.

SpeakersSound comes from one channel or unbalanced left and right volume.

• Check the speaker connection and speaker placement.

• The source being played back is monaural.

Sound lacks bass.

• Check that the speaker cords are connected correctly.

DVD/VIDEO CD/CD/MP3/JPEG/DivX player

 

Troubleshooting

• Place the disc that this system can play (page 4).

Play does not start.

 

• Open the disc compartment and check whether a

 

disc is loaded.

 

• Wipe the disc clean (page 43).

 

• Replace the disc.

 

• Place the disc correctly.

 

• Place the disc in the tray with the label side up.

 

• Remove the disc and wipe away the moisture on

 

the disc, then leave the system turned on for a few

 

hours until the moisture evaporates.

 

• Press H (or NX on the unit) to start play.

 

• The region code on the DVD does not match the

 

system.

 

continued

37GB