Troubleshooting

If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

Note that if service personnel changes some parts during repair, these parts may be retained.

PowerThe power is not turned on.•Check that the AC power cord (mains lead) is connected securely.

If “PROTECTOR” and “PUSH POWER” appears alternately in the front panel display.

Press "/1 to turn off the system, and check the following items after “STANDBY” disappears.

•Are you using only the specified speakers?•Is anything blocking the ventilation holes of the system?

After checking the above items and fixing any problems, turn on the system. If the cause of the problem cannot be found even after checking all the above items, consult your nearest Sony dealer.

PictureThere is no picture.•The video connecting cords are not connected securely.•The video connecting cords are damaged.•The system is not connected to the correct TV input jack (page 11, 23).

•The video input on the TV is not set so that you can view pictures from the system.

•You have set progressive format but your TV cannot accept the signal in progressive format. In this case, return the setting to interlace format (the default setting) (page 26).

•Even if your TV is compatible with progressive format (525p/625p) signals, the image may be affected when you set progressive format. In this case, return the setting to interlace format (the default setting) (page 26).

•Re-connect the connecting cord securely.

•The system is connected to an input device that is not HDCP (high-bandwidth digital content protection) compliant (“HDMI” on the front panel does not light up). See page 96.

•If the HDMI OUT jack is used for video output, changing the [HDMI RESOLUTION] setting in [SCREEN SETUP] may solve the problem (page 78).

Connect the TV and the system using a video jack other than the HDMI OUT, and switch the TV’s input to the connected video input so that you can see the on-screen displays. Change the [HDMI RESOLUTION] setting in [SCREEN SETUP], and switch the TV’s input back to HDMI. If the picture still does not appear, repeat the steps and try other options.

•You have selected “PROGRESSIVE AUTO” or “PROGRESSIVE VIDEO” using the PROGRESSIVE button on the remote (“PROGRE” lights up in the front panel display) even though your TV cannot accept the progressive signal. In this case, disconnect the HDMI cord from the system and then select “INTERLACE” so that the PROGRESSIVE indicator turns off.

•If the signal from the S VIDEO OUT jack is distorted, change the [HDMI RESOLUTION] setting in [SCREEN SETUP] to [720 × 480p]*.

*Depending on the country, [720 × 480/576p] may appear.Picture noise appears.•The disc is dirty or flawed.

•If the picture output from your system goes through your VCR to get to your TV, the copy- protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your system directly to your TV, try connecting your system to your TV’s S video input (page 23).

Even though you set the aspect ratio in [TV TYPE] of [SCREEN SETUP], the picture does not fill the screen.

• The aspect ratio on the disc is fixed.Color irregularity occurs on the TV screen.

The speakers in this system are magnetically shielded to prevent magnetic leakage. However, some leakage may occur, as a high-strength magnet is employed. If this happens, check the following items:

•If the speakers are used with a CRT-based TV or projector, install the speakers at least 0.3 m (1.0 ft) from the TV set.

•If the color irregularity persists, turn off the TV set once, then turn it on after 15 to 30 minutes.

•If howling occurs, reposition the speakers farther away from the TV set.
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