
Symptom | Cause and/or Corrective Actions | |||
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The image does not appear on the | For Windows XP | |||
screen of the Windows computer | Log on as Administrators. | |||
when using the USB cable. |
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| 1 | Check that your camcorder is connected to a computer. |
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| 2 | Click [Start]. |
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| 3 | |
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| The [System Properties] screen appears. |
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| 4 | Click the [Hardware] tab. |
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| 5 | Click [Device Manager]. |
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| 6 | Click [View], then click [Devices by type]. |
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| 7 | If devices below are already installed, |
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| then click [Uninstall] to delete them. |
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| For copying and viewing pictures recorded on a |
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| tape |
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| • [USB Composite Device] in the [Universal Serial Bus |
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| Controller] folder |
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| • [USB Audio Device] in the [Sound, video and game |
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| controllers] folder |
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| • [USB Device] in the [Other devices] folder |
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| For copying and viewing pictures recorded on a |
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| “Memory Stick” |
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| • [? Sony Handycam] or [? Sony DSC] with a “?” mark in the |
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| [Other devices] folder |
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| 8 | When the [Confirm Device Removal] screen appears, |
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| click [OK]. |
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| 9 | Turn off the power of your camcorder, disconnect the |
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| USB cable, then restart the computer. |
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| 10 | Place the |
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| 11 | Follow the steps below and try to install the USB driver |
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| again. |
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* Drive names (such as (E:)) may vary depending on the computer.
3 Click [Open].
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bNote
•Deleting anything other than [USB Composite Device], [USB Audio Device], [USB Device], [? Sony Handycam] and [? Sony DSC] may cause malfunction of your computer.
,continued
Troubleshooting
Troubleshooting 127