Symptom

Cause and/or Corrective Actions

 

 

 

 

The image does not appear on the

For Windows XP

screen of the Windows computer

Log on as Administrators.

when using the USB cable.

 

 

1

Check that your camcorder is connected to a computer.

 

 

 

 

 

 

2

Click [Start].

 

 

 

3

Right-click [My Computer], then click [Properties].

 

 

 

 

The [System Properties] screen appears.

 

 

 

4

Click the [Hardware] tab.

 

 

 

5

Click [Device Manager].

 

 

 

6

Click [View], then click [Devices by type].

 

 

 

7

If devices below are already installed, right-click them,

 

 

 

 

then click [Uninstall] to delete them.

 

 

 

 

For copying and viewing pictures recorded on a

 

 

 

 

tape

 

 

 

 

• [USB Composite Device] in the [Universal Serial Bus

 

 

 

 

Controller] folder

 

 

 

 

• [USB Audio Device] in the [Sound, video and game

 

 

 

 

controllers] folder

 

 

 

 

• [USB Device] in the [Other devices] folder

 

 

 

 

For copying and viewing pictures recorded on a

 

 

 

 

“Memory Stick”

 

 

 

 

• [? Sony Handycam] or [? Sony DSC] with a “?” mark in the

 

 

 

 

[Other devices] folder

 

 

 

8

When the [Confirm Device Removal] screen appears,

 

 

 

 

click [OK].

 

 

 

9

Turn off the power of your camcorder, disconnect the

 

 

 

 

USB cable, then restart the computer.

 

 

 

10

Place the CD-ROM in the disc drive of your computer.

 

 

 

11

Follow the steps below and try to install the USB driver

 

 

 

 

again.

1 Double-click [My Computer].

2 Right-click [PICTUREPACKAGE] (Disc drive)*.

* Drive names (such as (E:)) may vary depending on the computer.

3 Click [Open].

4 Double-click [Driver].

5 Double-click [Setup.exe].

bNote

•Deleting anything other than [USB Composite Device], [USB Audio Device], [USB Device], [? Sony Handycam] and [? Sony DSC] may cause malfunction of your computer.

,continued

Troubleshooting

Troubleshooting 127