Symptom

Cause

Solution

Your computer does not

• The camera is turned off.

p Turn on the camera (page 17).

recognize your camera.

• The battery level is low.

p Use the AC Adaptor (not supplied) (page 16).

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (pages 84 and 94).

 

• The USB cable is not connected firmly.

p Disconnect the USB cable from both the computer and the

 

 

camera, and connect it again firmly. Make sure that “USB

 

 

Mode” is displayed on the LCD screen (page 84).

 

• [USB Connect] is not set to [Normal] in the SET

p Set it to [Normal] (pages 46 and 115).

 

UP settings.

 

 

• The USB connectors on your computer are

p Disconnect all equipment other than the keybord and the mouse

 

connected to other equipment besides the

from the USB connectors (page 82).

 

keyboard, the mouse, and your camera.

 

 

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

 

computer.

through a USB hub or other device (page 82).

 

• The USB driver is not installed.

p Install the USB driver (page 83).

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer

 

device because you connected the camera and

(page 86), then install the USB driver (page 83).

 

your computer with the USB cable before you

 

 

installed the “USB Driver” from the supplied

 

 

CD-ROM.

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the

 

computer.

supplied USB cable (page 84).

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS

 

your OS.

(pages 85, 86, 91 and 93).

 

• You attempted to shoot using a “Memory Stick”

p Shoot using a “Memory Stick” formatted by your camera.

 

formatted by a computer.

 

 

 

 

After making a USB

—

p Start up the “Picture Package Menu” and check [Settings].

connection, “Picture

—

p Make a USB connection when the computer is turned on

Package” does not

 

(page 84).

automatically start.

 

 

 

 

 

The image cannot be

—

p If you are using the “Picture Package” application software,

played back on a

 

click on help at the upper-right corner of each screen.

computer.

—

p Consult the computer or software manufacturer.

 

 

 

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