Symptom

Cause

Solution

The image and sound are

• You are playing back the movie directly from the

p Copy the movie to the hard disk of your computer and then play

interrupted by noise when

Memory Stick.

back the movie from the hard disk (pages 85, 86, 91 and 93).

you view a movie on a

 

 

computer.

 

 

 

 

 

You cannot print an

p Check the printer settings.

image.

 

 

 

 

 

Images once copied to a

• Copied to a wrong folder.

p Copy them to an available folder, such as “101MSDCF”

computer cannot be

 

(page 89).

viewed on the camera.

 

 

 

 

 

“Memory Stick”

Symptom

Cause

Solution

You cannot insert a

• You are inserting it backwards.

p Insert it from the right side (page 20).

“Memory Stick.”

 

 

 

 

 

You cannot record on a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 117).

“Memory Stick.”

is set to the LOCK position.

 

 

• The capacity of the “Memory Stick” is full.

p Delete unnecessary images saved in the “Memory Stick”

 

 

(pages 41 and 79).

 

• The image size is set to [640(Fine)] when

p Insert a “Memory Stick PRO” (pages 77 and 117).

 

recording movies.

p Set the image size to other than [640(Fine)].

 

 

 

You cannot format a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 117).

“Memory Stick.”

is set to the LOCK position.

 

 

 

 

You have formatted a

• All the data on the “Memory Stick” are deleted

p We recommend that you set the “Memory Stick” write-protect

“Memory Stick” by

by formatting. You cannot restore them.

switch to the LOCK position to prevent accidental erasure

mistake.

 

(page 117).

 

 

 

Troubleshooting

103