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Sony Troubleshooting, You cannot copy images, The image cannot be played back on a computer

Models: DSC-W80 DSC-W85 DSC-W90 DSCW80P DSCW80W

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Troubleshooting

•Disconnect the cable for multi-use terminal from both the computer and the camera, and connect it again firmly.

•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

•Connect the camera directly to your computer without passing through a USB hub or other device (page 77).

•The software (supplied) is not installed. Install the software (page 75).

•Your computer does not properly recognize the device because you connected the camera and your computer with the cable for multi-use terminal before you install the software (supplied). Delete the erroneously recognized device from your computer, then install the USB driver (see the next item).

The “Removable disk” icon does not appear on the computer screen when you connect your computer to the camera.

•Follow the procedure below to install the USB driver again. The following procedure is for a Windows computer.

1Right-click [My Computer] to display the menu, then click [Properties]. The “System Properties” screen appears.

2Click [Hardware] t [Device Manager]. The “Device Manager” appears.

3Right-click [ Sony DSC], then click [Uninstall] t [OK]. The device is deleted.

4Install the software (page 75). A USB driver is also installed.

You cannot copy images.

•Connect the camera and your computer correctly making a USB connection (page 77).

•Follow the designated copy procedure for your OS (pages 77 and 90).

•When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by your camera (page 58).

After making a USB connection, “Picture Motion Browser” does not start automatically.

•Start “Media Check Tool” (page 83).

•Make the USB connection after the computer is turned on (page 77).

The image cannot be played back on a computer.

•If you are using “Picture Motion Browser”, refer to the Help.

•Consult the computer or software manufacturer.

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Contents

DSC-W80/W85/W90 “Instruction Manual” “Cyber-shot Step-up Guide” Notes on using your camera Table of contents Basic Operations Using functions for shooting Using functions for viewing Customizing the settings Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Basic techniques for better images Focus Exposure Adjusting the light intensity Exposure Color On the effects of lighting Quality On “image quality” and “image size” Page Identifying parts Identifying parts Indicators on the screen Indicators on the screen 1.0m Standby REC ISO400 When playing back still images When playing back movies 9:30 AM z STOP z PLAY Page Changing the screen display Changing the screen display Using the internal memory Using the mode dial Shooting images easily (Auto Adjustment mode) 1 Select the desired function from the mode dial When shooting still images (Auto Adjustment mode): Select When shooting movies: Select 2 Hold the camera steady, keeping your arm at your side Shooting images easily (Auto Adjustment mode) When shooting movies: If you shoot a still image of a subject that is difficult to focus on W/T Using the zoom Flash (Selecting a flash mode for still images) Macro (Shooting close-up) Using the self-timer Page Shooting still images (Scene Selection) Shooting still images (Scene Selection) Scene Selection modes Functions you can use in Scene Selection Viewing images Viewing images Viewing an index screen Deleting images Deleting images When you select [This Image] When you select [Multiple Images] When you select [All In This Folder] Learning the various functions – HOME/Menu Using the HOME screen 1 Press HOME to display the HOME screen 2 Select a category with b/B on the control button 3 Select an item with v/V, then press z Learning the various functions – HOME/Menu HOME items Using the menu items 1 Press MENU to display the menu Function Guide 2 Select the desired menu item with v/V on the control button 3 Select a setting with b/B Menu items Shooting menu Shooting menu Face Detection: Detecting the face of subject REC Mode: Selecting the continuous shooting method Page ISO: Selecting a luminous sensitivity EV: Adjusting the light intensity Metering Mode: Selecting the metering mode Focus: Changing the focus method Page Page White Bal: Adjusting the color tones Flash Level: Adjusting the amount of flash light Red Eye Reduction: Reducing the red-eyephenomenon SteadyShot: Selecting the anti-blurmode SETUP: Selecting the shooting settings Using functions for viewing Playing back images from the HOME screen (Single Image): Playing back a single image (Index Display): Playing back a list of images To pause the slide show Playing back images from the HOME screen To display the previous/next image To adjust the volume of the music To end the slide show To change the setup Page Viewing menu Viewing menu Viewing menuFor details on the operation 1 page (Protect): Preventing accidental erasure To protect an image To select and protect images To cancel the protection : Adding a Print order mark (Print): Printing images using a printer (Rotate): Rotating a still image (Select Folder): Selecting the folder for viewing images To cancel selecting the folder selection Customizing the Manage Memory feature and the Settings For details on the operation page 5 Select the desired setting with v/V, then press z To cancel the setting change settings the Customizing Manage Memory Manage Memory Change REC. Folder To cancel changing the recording folder Copy To cancel the copying Memory Tool — Internal Memory Tool Settings Settings USB Connect COMPONENT Video Out AF Illuminator Grid Line SettingsFor details on the operation 1 page AF Mode Digital Zoom Auto Orientation Auto Review Clock Settings Clock Settings To cancel the clock setting Language Setting Language Setting Viewing images on a TV Viewing images on a TV Viewing an image by connecting your camera to a HD TV TV a on images Viewing On TV color systems NTSC system PAL system PAL-Msystem PAL-Nsystem Enjoying your Windows computer Enjoying your Windows computer Recommended computer environment Recommended environment for copying images USB jack: Recommended environment for using “Picture Motion Browser” and “Music Transfer” Installing the software (supplied) Copying images to your computer Copying images to your computer Stage 2: Connecting the camera and your computer Stage 3-A:Copying images to a computer 2 Click [Next] 4 Select a name and destination for the images, then click [Next] 6 Click [Finish] Stage 3-B:Copying images to a Computer 1 Double-click[My Computer] t [Removable Disk] t [DCIM] 2 Double-clickthe folder where the image files you want to copy are stored Then, right-clickan image file to display the menu and click [Copy] Stage 4: Viewing images on your computer 1 Click [Start] t [My Documents] 2 Double-clickthe desired image file To delete the USB connection Image file storage destinations and file names Example: viewing folders on Windows XP 2 Copy the image file to the “Memory Stick Duo” folder in the following order Using the “Picture Motion Browser” (supplied) Using the “Picture Motion Browser” (supplied) 2 Connect the camera to your 1 Checking imported images computer with the cable for multi use terminal 3 Displaying individual images Displaying images in full-screenmode Creating a data disc 1 Select images to save on the disc 2 Click the button on the tool bar 3 Click [Start] 4 Follow the display instructions to Other functions 3 Click [OK] Changing the “Folder to be imported” 1 Choose [Import Settings] t 2 Choose the “Folder to be imported” To uninstall the “Picture Motion Browser” Using the “Music Transfer” (supplied) Using your Macintosh computer Using your Macintosh computer 4 View images on the computer To add/change Music files To install “Music Transfer” How to print still images Printing images directly using a PictBridge compliant printer Printing images directly using a PictBridge compliant printer Stage 2: Connecting the camera to the printer 1 Connect the camera to the printer 2 Press (Playback) and turn on your camera and the printer Stage 3: Selecting images you want to print [Layout] [Size] [Date] Stage 5: Completing the printing 2 Select [OK] with v, then press z Printing at a shop Selecting and marking the images Troubleshooting Battery pack and power The battery pack cannot be inserted Cannot turn on the camera The power turns off suddenly The battery remaining indicator is incorrect Movie recording stops during shooting This subject is not visible on the screen Anti-blurfunction does not work Recording takes a long time The image is out of focus The flash does not work Fuzzy specks appear in images shot using the flash The close-upshoot function (Macro) does not work The date and time are not displayed on LCD screen Cannot insert dates on image Vertical streaks appear when you are shooting a very bright subject Noise appears in the image when you view the screen in a dark place The eyes of the subject come out red Dots appear and remain on the screen Cannot shoot images in succession The image appears rough right after playback starts The image does not appear on the TV screen Deleting/Editing images Your camera cannot delete an image You have deleted an image by mistake You cannot copy images The image cannot be played back on a computer You cannot print an image Images once copied to a computer cannot be viewed on the camera Picture Motion Browser Images are not displayed correctly with “Picture Motion Browser” You cannot find images imported with “Picture Motion Browser” “Memory Stick Duo” Cannot insert a “Memory Stick Duo” Cannot format a “Memory Stick Duo” You have formatted a “Memory Stick Duo” by mistake Internal memory Cannot print images with the date PictBridge compliant printer A connection cannot be established Cannot print images Printing is canceled “---- -- --”is printed on the date-insertedpart of the image Cannot select the print size Cannot print the image at the size selected Cannot operate the camera after canceling printing Others Warning indicators and messages Warning indicators and messages Memory Stick formatting error Internal memory formatting error Memory Stick locked No memory space in internal memory No memory space on Memory Stick Macro is invalid Flash settings cannot be changed Maximum images selected No enough battery Printer busy To use your camera abroad — Power sources On the “Memory Stick” Notes on using a “Memory Stick Duo” (not supplied) On the “Memory Stick” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) Notes on using “Memory Stick Micro” (not supplied) On the battery pack On the battery charger Index Page Page Notes on the License On GNU GPL/LGPL applied software