Sony DVP-S500D manual Troubleshooting, 43EN

Additional Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer.

The power is not turned on.

/If the indicator above the POWER button is not lit, check that the AC power cord is connected securely.

There is no picture.

/Check that the player is connected securely. /The video connecting cord is damaged. Replace

it with a new one.

/Make sure you connect the player to the video input connector on the TV. (page 6)

/Make sure you turn on the TV.

/Make sure you select the video input on the TV so that you can view the pictures from the player.

There is no sound.

/Check that the player is connected securely. /The audio connecting cord is damaged. Replace

it with a new one.

/Make sure you connect the player to the audio input connectors on the amplifier. (page 6)

/Make sure you turn on the TV and the amplifier.

/Make sure you select the appropriate position on the amplifier so that you can listen to the sound from the player.

/The player is in pause mode or in Slow-motion Play mode. Press á to return to normal play mode.

/Fast forward (FF1 or FF2) or fast reverse (FR1 or FR2) is performed. Press áto return to normal play mode.

/Check the speaker connections and settings. (page 37) Refer to the operating manual of your amplifier.

/When you play the Dolby Digital (AC-3) sound tracks and attempt to output from the DIGITAL OUT connectors, set “DIGITAL OUT” to ”D- PCM” under “INITIAL SETUP 2” in the setup display. Otherwise no sound will come out from the DIGITAL OUT connectors. (page 35)

The remote does not function.

/Remove any obstacles between the remote and the player.

/Use the remote near the player.

/Point the remote at the remote sensor gon the player.

/Replace all the batteries in the remote with new ones if they are weak.

The picture noise appears. /Clean the disc.

/If video from your DVD player has to go through your VCR to get to your TV, the copy- protection applied to some DVD programs could affect picture quality. If you still experience problems after checking your connections, please try connecting your DVD player directly to your TV's S-input, if your TV is equipped with these input. (page 7)

The sound noise is heard. /Clean the disc.

The sound distortion occurs.

/In the setup display, set “AUDIO ATT” in ”INITIAL SETUP 2” to “ON.”

The disc does not play.

/There is no disc inside (“INSERT DISC” appears on the TV screen).

Insert a disc.

/Insert the disc with the playback side facing down on the disc tray correctly.

/Place the disc on the disc tray correctly. /Clean the disc.

/The player cannot play CD-ROMs, etc. (page 5) Insert a DVD, a VIDEO CD, or CD.

/Check the region code of the DVD. (page 4) /Moisture has condensed inside the player.

Remove the disc and leave the player turned on for about half an hour. (page 42)

The player does not play from the beginning when playing a disc.

/Repeat Play, Shuffle Play or Program Play has been selected. Press CLEAR. (page 22 to 24)

/Resume Play has been selected.

Press pon the front panel or on the remote before you start playing. (page 25)

/A title menu or a DVD menu automatically appears on the TV screen when you play your DVD, or a setup display automatically appears on the TV screen when you play your VIDEO CD with PBC functions.

The DVD does not play when you select a title. /The Parental Control functions. (page 28)

The player starts playing the DVD automatically. /The DVD features the auto playback function.

Playback stops automatically.

/Depending on the disc, the auto pause signal is recorded. While playing such a disc, the player stops playback at the signal.

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