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PEN TABLET TROUBLESHOOTING
If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates.
For additional information, visit the Wacom web site at http://www.wacom.com .
General problems
GENERAL PROBLEMS
The computer does not have | Check if there is an available USB port on a USB hub. If not available | |
an available USB port. | you will need to add a USB hub or USB card. | |
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A USB device plugged into the | 1. | Make sure the pen display itself is properly connected to a working |
pen display USB accessory |
| USB port on your computer. |
port does not function. | 2. | Be sure the pen display is powered on and that the power LED |
| ||
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| lights blue. The unit contains a powered USB hub and the |
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| accessory port will not work when the power is off. |
| 3. | If the USB device does not work, try plugging it into a USB port |
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| directly on your computer. |
| 4. | If the USB device still does not function properly, contact the |
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| manufacturer for that particular device. |
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| |
The Cintiq power LED is off. | Make sure the pen display power switch is turned on. | |
| Check that the AC power adapter is plugged into both the Cintiq | |
| display stand extension cable for power and an active power outlet. | |
| Use only a power adapter specified for use with your pen display. | |
| Other adapters may cause damage to your product. | |
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| |
The pen works only in mouse | The driver software for the tablet portion of the pen display was not | |
mode, and does not draw or | installed or did not load properly. | |
write with pressure sensitivity. | • | Make sure the driver software is installed and functioning. |
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| • | Install the driver software in accordance with step 2: software |
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| installation. |
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| |
The pen does not draw or | Some applications require that you turn on the pressure capabilities | |
write with pressure sensitivity. | within the application or selected tool before the pen will respond as a | |
| ||
| Verify also that your application supports pressure sensitivity. | |
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| |
Clicking is difficult. | Open the Wacom Tablet control panel and go to the PEN tab. Try using | |
| a lighter TIP FEEL. | |
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