Contents | Index |
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At startup, a dialog box | The tablet portion of the pen display was not detected at startup. |
appears telling you that either | Make sure the USB interface cable is securely connected to an active |
the driver failed to load or the | USB port on your computer or USB hub. Make sure that the pen |
pen display preferences have | display power LED is on and is glowing blue. If this does not correct |
not yet been created. | the problem, see troubleshooting. |
| From the GO menu, select UTILITIES and launch the SYSTEM PROFILER. |
| Select USB from the HARDWARE section of the CONTENTS list. A Wacom |
| USB pen display model should be listed. If a pen display model is not |
| listed, check the pen display USB cable connection or try plugging the |
| pen display into a different USB port. |
| If this does not help, contact Wacom for Technical Support. |
| See technical support options. |
|
|
You suspect the pen display | Use the Wacom Tablet Utility to work with preferences. Close any open |
preferences may be | applications. Open the main APPLICATIONS folder. Then open the |
corrupted, or want to make | WACOM TABLET folder and run the WACOM TABLET UTILITy. |
certain that all settings are at | • It is a good idea to first back up your tablet preferences. In the | |
their factory defaults. | ||
Wacom Tablet Utility, select CURRENT USER or ALL USERS. Then click | ||
| ||
| BACKUP... and follow the prompts. | |
| • Then, delete the tablet preferences as follows: | |
| Single user. When the utility starts, select CURRENT USER and click | |
| REMOVE. Log out, then log back in. When the pen display driver | |
| loads it will create a new preferences file with the factory defaults. | |
| Multiple users. When the utility starts, select ALL USERS and click | |
| REMOVE. Log out, then log back in. When the pen display driver | |
| loads it will create new preferences files with the factory defaults. | |
| You can quickly restore tablet preferences that have been backed up | |
| for the CURRENT USER or ALL USERS by clicking RESTORE... within the | |
| utility. | |
| Note: Do not manually remove the WACOMTABLET.PREFPANE file from the | |
| main LIBRARY PREFERENCEPANES folder. This file is only to be | |
| removed when uninstalling the Wacom software driver, and then | |
| only when using the Wacom Tablet Utility. | |
| Recalibrate the pen display. See calibrating the pen display. |
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