Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.

Audio

There is no sound, no matter which component is selected, or only a very low-level sound is heard.

•Check that the speakers and components are connected securely.

•Check that both the receiver and all components are turned on.

•Check that MASTER VOLUME is not set to “VOL MIN”.

•Press MUTING to cancel the muting function.

•Check that you have selected the correct component with the input buttons.

•The protective device on the receiver has been activated. Turn off the receiver, eliminate the short-circuit problem, and turn on the power again.

•Check that the IN MODE setting is correct.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

There is no sound from one of the front speakers.

•Make sure you have connected to both the L and R jacks of an analog component, and not only to either the L or R jack. Use an audio cord (not supplied).

There is no sound from digital sources (from COAXIAL or OPTICAL input jack).

•Check that the IN MODE is set to “AUTO”.

The left and right sounds are unbalanced or reversed.

•Check that the speakers and components are connected correctly and securely.

•Adjust the balance parameters using the LEVEL menu (page 39).

There is severe hum or noise.

•Check that the speakers and components are connected securely.

•Check that the connecting cords are away from a transformer or motor, and at least 3 meters (10 feet) away from a TV set or fluorescent light.

•Move your audio components away from the TV.

•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

There is pop noise from a specific

 

 

component connected to this receiver

 

Additional

when you turn on the component.

 

• Check that the IN MODE is set to

 

“AUTO” for the selected input (page 60).

 

 

 

 

There is no sound, or only a very low-

 

Information

(page 47).

level sound is heard from the center/

 

surround speakers.

 

• Select a CINEMA STUDIO EX mode

 

• Adjust the speaker level (page 30).

 

• Check that the speakers are connected

 

securely.

 

continued

 

 

67GB