Contacting Sony

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or (416) 499-SONY (7669) (Canadian residents only).

Before calling Sony customer support, please write down the model and serial numbers of your TV. You’ll find this information on the front cover of this manual.

Other Info

Troubleshooting

Remote Control

Problem

Possible Remedies

Remote control

The batteries could be weak. Replace the batteries.

does not operate

Check the orientation of the batteries.

 

Press the TV FUNCTION button. You may have inadvertently pressed the

 

SAT/CABLE FUNCTION button, which changes the remote control to SAT or

 

CABLE mode.

 

Make sure the TV’s power cord is connected securely to the wall outlet.

 

Locate the TV at least 3-4 feet away from fluorescent lights.

Cannot change channels

If you are using the TV to change channels, first press the TV FUNCTION

with the remote control

button.

 

If you are using another device to change channels, be sure you have not

 

inadvertently switched your TV from the channel 3 or 4 setting. Use the

 

Channel Fix option to “fix” the channel based on the hookup you used (see

 

page 89).

 

If you are using another device to change channels, be sure to press the

 

FUNCTION button for that device. For example, if you are using your cable box

 

to change channels, be sure to press the SAT/CABLE FUNCTION button.

 

 

Remote control

If you replaced the batteries to the remote recently, the code numbers for

does not operate non-Sony

the video equipment may need to be reset.

video equipment

There may be more than one code for the equipment that you are

 

attempting to operate.

 

There is a possibility that some non-Sony equipment cannot be operated by

 

your Sony TV remote.You may need to use the equipment’s original

 

remote control.

 

 

Other

SETUP

SETUP

SETUP

Other Info

101

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Sony KDP-51WS655, KDP-57WS655, KDP-57WS655, KDP-51WS655 manual Contacting Sony, Troubleshooting, Remote Control