Self-diagnosis Function

(When letters/numbers appear in the display)

When the self-diagnosis function is activated to prevent the system from malfunctioning, a

5-character service number (e.g. C 13 50) with a combination of a letter and 4 digits appears on the TV screen and the front panel display. In this case, check the following table.

First 3

Cause and corrective action

characters of

 

the service

 

number

 

 

 

C 13

This disc is dirty.

 

• Clean the disc with a soft cloth

 

(page 87).

 

 

C 31

The disc is not inserted correctly.

 

• Restart the system, then re-insert

 

the disc correctly.

 

 

E XX

To prevent a malfunction, the system

(XX is a

has performed the self-diagnosis

number)

function.

 

• Contact your nearest Sony dealer or

 

local authorized Sony service

 

facility and give the 5-character

 

service number.

 

Example: E 61 10

 

 

When displaying the version number on the TV screen

When you turn on the system, the version number [VER.X.XX] (X is a number) may appear on the TV screen. Although this is not a malfunction and for Sony service use only, normal system operation will not be possible. Turn off the system, and then turn on the system again to operate.

VER.X.XX

Messages

One of the following messages may appear or flash in the front panel display during operation.

Disc

Cannot Play

•A disc that cannot be played back was inserted.

•A DVD VIDEO with unsupported region code was inserted.

No Disc

There is no disc on the disc tray.

 

 

 

 

Push STOP!

 

You have pressed the buttons whose operation is

 

only possible when playback is stopped.

 

 

 

 

Reading

 

The system is reading information of the disc. Some

 

buttons are not available.

 

 

 

 

Please Wait

 

The system is doing initialization process.

 

 

 

 

Data Error

 

• The MP3 audio track, JPEG image file and DivX

 

video file you want to play back is damaged.

 

• The MP3 audio track does not conform to MPEG

 

1 Audio Layer 3 format.

 

• The JPEG image file does not conform to DCF

 

 

format.

 

• The DivX video file does not conform to a DivX

Troubleshooting

Certified profiles.

 

• The MP3 audio track has the extension “.MP3”

 

but it is not in MP3 format.

 

• The JPEG image file has the extension “.JPG” or

 

“.JPEG” but it is not in JPEG format.

 

• The DivX video file has the extension “.AVI” or

 

“.DIVX” but it is not in DivX format.

 

 

 

 

PASSWORD

 

Custom Parental Control or Parental Control is set.

 

 

 

 

continued

85GB