TroubleshootingOn the display window

Symptom

Cause/Remedy

The backlight is not turned

LIGHT is set to “OFF.”

on.

c In the menu mode, set “LIGHT” to “ON” (NW-E73 only) (page 29).

“s” is displayed for a title.

Characters that cannot be displayed on your Network Walkman are

 

involved.

 

c Use the supplied SonicStage software to rename the title with

 

appropriate characters.

 

 

On the connection with the computer or supplied software

Symptom

Cause/Remedy

The software cannot be

An operating system not compatible with the software is used.

installed.

c For details, refer to the separate manual “SonicStage operating

 

instructions.”

 

 

“CONNECT” is not

• Please wait for the authentication of the SonicStage software.

displayed when connecting

• Another application is running on the computer.

to the computer with the

c Wait for a while and reconnect the USB cable. If the problem

dedicated USB cable.

persists, disconnect the USB cable, restart the computer, and then

 

reconnect the USB cable.

 

• The dedicated USB cable is disconnected.

 

c Connect the dedicated USB cable.

 

• A USB hub is used.

 

c Connecting via a USB hub is not guaranteed. Connect the

 

dedicated USB cable directly to the computer.

 

 

Your Network Walkman is

The dedicate USB cable is disconnected.

not recognized by the

c Connect the dedicated USB cable.

computer when it is

 

connected to the computer.

 

 

 

Song cannot be transferred

• The dedicated USB cable is not connected properly.

to your Network Walkman.

c Connect the USB cable properly.

 

• The free space of the built-in flash memory to where you want to

 

transfer audio files to is insufficient.

 

c Transfer any unnecessary songs back to your computer to

 

increase free space.

 

• You have already transferred to 400 songs or 400 groups to the

 

built-in flash memory using the SonicStage software.

 

c The maximum number of songs or groups that you can transfer to

 

the built-in flash memory using the SonicStage software is 400.

 

• You have already transferred to 40,000 songs or 400 groups to the

 

built-in flash memory using the MP3 File Manager software.

 

c The maximum number of songs and groups that you can transfer

 

to the built-in flash memory using the MP3 File Manager

 

software is 40,000 and 400 respectively. (The maximum number

 

of songs contained in one group is 100.)

 

• Audio files with a limited playing period or playing count may not

 

be transferred due to restrictions set by copyright holders. For details

 

on the settings of each audio file, contact the distributor.

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